Viewing 5 posts - 1 through 5 (of 5 total)
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  • October 4, 2021 at 7:00 pm #1323526
    Ian Clarke
    Guest

    When I try to read a post on the Enfold Support Forum I now get this message:

    “We are very sorry but it seems your Theme License has expired on March 1st, 2016

    In order for you to post support questions you need to enter a new valid themeforest license code
    You can purchase a new license on themeforest or if you purchased one recently simply download it on themeforest

    Your current, expired license key is: (deleted)”

    All the licence keys I have purchase fail, saying “We are sorry but this key seems to be expired as well.”

    However I still have access to my Envato account and can download the theme.

    Keys in Private Content.

    Please can you help?

    Regards,

    Ian

    October 5, 2021 at 4:55 am #1323573
    Rikard

    Hey Ian,

    You need a valid support period to access the support forum from now on, please refer to this on how to extend your support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    October 5, 2021 at 1:35 pm #1323634
    zimbo

    I see now from other posts that you have changed your long standing policy of free lifetime support. I know all about Envato’s policy but back in 2015 this post explained the situation: https://kriesi.at/support/topic/envato-support-policy-2/#post-500677.

    Are you now saying that Envato have forced @Kriesi to change his previous position of free lifetime support, even after Envato had changed their rules?

    If so, do you not think it would be polite and a courtesy to long standing customers like me and many, many others to have posted a sticky post on the support forum explaining what has changed rather than letting everyone find out the hard way, and as a consequence have angry users post multiple questions in this forum, that you and other mods then have to waste time answering???

    October 6, 2021 at 5:12 am #1323704
    Rikard

    Hi,

    Thanks for the update. Kriesi did explain why this was implemented in our internal communication channel:

    The main reason is basically that it is long overdue since ThemeForest requires it from its authors, and I was asked to finally comply with this rule

    But I do agree with you that we should be more transparent as to why this was implemented, I will create a sticky post which should hopefully explain this to all other users.

    Best regards,
    Rikard

    October 6, 2021 at 5:31 am #1323706
    Rikard

    Hi again,

    Here’s a link to the sticky post: https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required/

    Best regards,
    Rikard

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