Support License

Hi Mathias,

Which user name or email are you registered under on the support forum? Also, could you include the receipt for you purchase on Envato?

About the problem on your site; please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi Mathias,

Thanks for that, I’m seeing the same problem on my end as well unfortunately, but I’m not sure what is causing it to happen. Does it make any difference if you disable all plugins? Also please try activating the parent theme, to see what happens then.

I will check why you can’t post on the forum as well.

Best regards,
Rikard

Hi Mathias,

Could you please refer to following screenshot, find your purchase code and try to update?

If it does not work, could you please share your purchase code privately so we can reset your forum account, login to your account and try to activate your support using your purchase code?

Best regards,
Yigit

Hi Mathias,

Thanks for the information!

I have reset your forum password, logged into your account and tried updating with the purchase code you shared however it said it was invalid. So I tried using your expired purchase code and that worked.

Could you please login to your account using your new password attached in private content field and confirm that it is working for you as well? Please do not forget to update your password :)

Best regards,
Yigit

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit