Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 30, 2021 at 1:22 pm #1322973
    Corina
    Guest

    Hello Kriesi Team
    I just purchased extended support for Enfold as when I log in to support it tells me my license expired.
    I purchased an extension but it doesn’t seem to work. What do I need to to do continue accessing the support forum? Thanks, Corina

    September 30, 2021 at 1:33 pm #1322977
    Yigit

    Hey Corina,

    Thanks for contacting us!

    When you try to start a new thread on https://kriesi.at/support/forum/enfold#new-post, you should see this window – https://imgur.com/a/zdBjl6M. Could you please try inserting your new license key in there? :)

    Regards,
    Yigit

    September 30, 2021 at 1:35 pm #1322978
    cd2s

    okay number 4 worked, even though all of them say support until april 2022. Maybe it took some time to feed through to the forum here?
    Thanks Yigit

    • This reply was modified 3 years, 1 month ago by cd2s.
    September 30, 2021 at 1:38 pm #1322981
    cd2s

    A lot of my themes still say 6 months remaining (I have about 20 licences of Enfold).

    September 30, 2021 at 1:49 pm #1322983
    cd2s

    actually all of them now have since I just purchased the extended support.

    September 30, 2021 at 1:53 pm #1322985
    Yigit

    Hi,

    Could you please try entering another purchase code which still has active support?
    If that too does not help, please let us know so we can check with our devs :)

    Best regards,
    Yigit

    September 30, 2021 at 1:58 pm #1322986
    cd2s

    already tried 3 different ones. All of them say 6 months support until April 2022. I’ll try another one.

    September 30, 2021 at 2:17 pm #1322994
    Yigit

    Hi,

    Please do so and let us know :)

    Best regards,
    Yigit

    September 30, 2021 at 2:20 pm #1322996
    cd2s

    the fourth one worked for some reaon. not sure if it takes a while to synchronize across to the forum. Although all of the themes say 6 months support left?!
    Thanks for your help Yigit.

    September 30, 2021 at 2:23 pm #1322997
    Yigit

    Hey,

    Glad it worked!

    It sounds like it takes a while to synchronize :) If you would like to validate, you could try to register – https://kriesi.at/support/register/ with one of the 3 licenses that did not work. You do not need to finish the registration process :)

    Best regards,
    Yigit

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