Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1322359
    Barbara
    Guest

    Hi, I have bought the license for Enfold but I can’t understand how to do a question to the support. I don’t need to see questions/answers of the forum buto TO ASK A PARTICULAR THING ABOUT A PARTICULAR PROBLEM DURING INSTALLATION. How can I contact directly the support? Thank you

    #1322451

    Hi Barbara,

    Please follow this link in order to open a new thread, or click this button on the Enfold forum: https://imgur.com/a/AnoSPNb

    Best regards,
    Rikard

    #1322602
    Barbara
    Guest

    Hello, I tried to import a demo (Enfold Health) but pages were not well charged, the result was bad so I decided to build my site without demo. The problem is that probally there are some settings of the demo I can’t delete. I tried to begin to build my site but when I try to buid a page using Avia a long written appears and it is also published on the site:
    Warning: include(/home/customer/www/barbaram23.sg-host.com/public_html/wp-content/uploads/avia_fonts/lifestyles/charmap.php): failed to open stream: No such file or directory in /home/customer/www/barbaram23.sg-host.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php on line 477
    Warning: include(): Failed opening ‘/home/customer/www/barbaram23.sg-host.com/public_html/wp-content/uploads/avia_fonts/lifestyles/charmap.php’ for inclusion (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/barbaram23.sg-host.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php on line 477

    and I don’t know how to delete this because this written appears on all pages, everytime I open the editor Avia.
    So: how is it possible to delete it? How is it possible to delete all settings of the demo Enfold Health and to start from scratch?
    I let you my credentials to log in my site, can you help me? I am not an expert… Thank you!

    #1322720

    Hi,

    Thanks for the update. The login details you posted are not working, please check and verify:

    Indirizzo email sconosciuto. Ricontrolla o prova ad usare il tuo nome utente.

    Best regards,
    Rikard

    #1322793
    Barbara
    Guest

    Hi, there was a problem of login perhaps. Now it is solved and below you can find

    #1322932

    Hi,

    Thanks for the update, the login details are still not working though. Please check and verify.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
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