Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • September 21, 2021 at 2:37 pm #1321777
    WebAdmin_HygienicConcepts

    Hi Guys,

    So, a couple of months ago I took over the site fixed a load of issues etc. One of the issues was that the Enfold theme was out of date. I couldn’t work out how to update it as the theme update section was saying there wasn’t any updates available and the theme was up to date. However, managed to update it with the help of Yigit.

    I have just had a look to make sure the auto-updates are working etc and found that the “theme update” section is saying the theme is up to date but when I check the Envato market plugin there is an update 4.8.6.2. When I select the update it says “Updating failed The theme is at the latest version…” The theme is not up to date it is currently at 4.8.3.

    If someone could get back to me that would be great.

    Kind Regards,
    Matt

    September 23, 2021 at 7:43 am #1321985
    Rikard

    Hi Matt,

    Please try to install and configure this plugin: https://envato.com/market-plugin/, to see if that helps. If not, then please include admin WordPress login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 23, 2021 at 10:51 am #1321996
    WebAdmin_HygienicConcepts

    Hi Rikard,

    Thanks for getting back to me.

    I have the Envato market plugin already installed and configured. I can see from the Envato market dashboard that there is an update but cannot install it.

    I have sent temporary login details in private.

    Thanks,
    Matt

    September 24, 2021 at 7:50 am #1322150
    Rikard

    Hi,

    Thanks for that, the login token you posted is not working though. Please update it, or post manual login details in private instead.

    Best regards,
    Rikard

    September 24, 2021 at 3:48 pm #1322219
    WebAdmin_HygienicConcepts

    Hi Rikard,

    Sorry about that I have posted a new link in private.

    Thanks,
    Matt

    September 26, 2021 at 5:36 am #1322314
    Rikard

    Hi Matt,

    Thanks for that, I see the same problem on my end as well unfortunately. I’ve never seen this problem before to be honest with you, so I’m not sure why it’s happening. One of your security plugins might be blocking the traffic, could you try temporarily deactivating them, to see if that helps please?

    Best regards,
    Rikard

    • This reply was modified 4 years, 2 months ago by Rikard.
    September 27, 2021 at 10:54 am #1322454
    WebAdmin_HygienicConcepts

    Hi Rikard,

    Thanks for getting back to me.

    I have deactivated the security plugins and still having the same issue. Is there anything else I could try?

    Thanks,
    Matt

    September 28, 2021 at 5:50 am #1322568
    Rikard

    Hi,

    Thanks for the update. What happens if you change your site URL and location to https on the page in private?

    Best regards,
    Rikard

    September 28, 2021 at 5:45 pm #1322663
    WebAdmin_HygienicConcepts

    Hi Rikard,

    Sorry for the late reply.

    Still having the same issue :/

    Thanks,
    Matt

    September 28, 2021 at 5:58 pm #1322665
    WebAdmin_HygienicConcepts

    Hi Rikard,

    Following on from my previous message.

    There was a conflicting plugin “easy updates manager.” Once this plugin was deactivated the theme along with a few other plugins were updated.

    Thank you for your help and time.

    Kind Regards,
    Matt

    September 29, 2021 at 8:49 am #1322746
    Rikard

    Hi,

    Great, I’m glad that you found the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 29, 2021 at 10:38 am #1322776
    WebAdmin_HygienicConcepts

    Thanks Rikard,

    I think you can close the thread.

    Kind Regards,
    Matt

    September 30, 2021 at 5:46 am #1322927
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Theme update not working’ is closed to new replies.