Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 15, 2021 at 2:11 am #1320965
    norwestarch

    Hi – I have been making urgent changes to my site. I save them, update and preview and the changes are there. But when I go back to the CMS or check the website in a different browser, the changes are gone. Please can you assist as soon as possible. I have of course cleared local, browser and website caches.

    September 16, 2021 at 4:13 am #1321116
    Ismael

    Hey norwestarch,

    Thank you for the inquiry.

    Have you tried checking the site on incognito mode? Are you making any css or script changes? Please temporarily disable the Enfold > Performance > File Compression settings and the cache plugins, then try to check the site on incognito mode, or disable browser cache temporarily.

    Best regards,
    Ismael

    September 16, 2021 at 6:04 am #1321136
    norwestarch
    This reply has been marked as private.
    September 17, 2021 at 5:50 am #1321310
    Rikard

    Hi,

    Thanks for the update. I see that you are using the DIVI builder on your site, is the disappearing content created with that builder? If so then please try reaching out to their support, as we can only provide support for the Enfold Layout Builder.

    Best regards,
    Rikard

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