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Error 508
Hello I have loaded the latest version of enfold and now the site is 100% unstable, error 508 appears, I already spoke with my hosting and they tell me that the problem is the update of the theme, .htaccess,
https://cursocolumnaeduardoluque.comHey alexledesma,
Thanks for the login details. When and where are you seeing 508 errors? I tried saving your theme options, but it didn’t work since the server returns a 400 error on the admin-ajax.php WordPress file. Do you have server logs which we can look at?
Best regards,
RikardI also gave him access to the cpanel so that they can enter the files section and see the admin-ajax.php file
My host suspended the site because it consumed all the resources of my plan since the admin-ajax.php file of the enfold theme duplicated all the execution actions.
This is what my host responds to me:
The error that you attach as previously mentioned (Error 508/503 – Resource Limit Reached) within your control panel, is due to exceeding one of the limits of your resources allowed in your plan. This ensures that there are always enough resources to keep all websites running fast and protects websites on a server from being automatically suspended by the server.You can check your resource usage within cPanel by going to Logs -> Resource Usage. If you reach any limits in the last 24 hours, there will be a summary on this page as you have attached above. You can also view charts and graphs by clicking the details link.
Some tips so that these restrictions are not recurrent are:
Disable unnecessary plugins or scripts, disable any special features that are not essential, add wrong bot blocker .htaccess in your public_html (as directed by your developer) to help prevent hacking attempts and spam, optimize your ( s) database (s) and / or optimize your scripts. Your webmaster or script developers should be able to help you with this.
Make sure comment sections or forum areas are not receiving massive amounts of SPAM. If so, find ways to prevent this from happening, such as using a better captcha system or a verification process.
Enable caching. When it comes to caching PHP scripts it is very necessary to reduce the load. This prevents the processor from being affected on every request instead of processing once and sharing that processed information multiple times. Most PHP scripts now have a caching module available.
Enabling PHP7. If your script is up-to-date and compatible with PHP7, you can often increase your website performance by switching to PHP7, which is more efficient. You can make the change through your hosting control panel and the php options icon.
Make sure you are running the latest stable version of your scripts, plugins and / or any theme. Often times, bots look for outdated versions that try to exploit outdated scripts with security holes.
Check the error_log. You can also check the document root of your websites for error_log files, if you find an error_log file you should take a look at recent entries and correct any errors that are reported.
Optimizing your database tables (if any of your sites are MySQL-powered) via PHPMyAdmin is also a good way to keep things running smoothly. Delete the data that is no longer required and optimize the table.
The use of an external tool such as cloudflare is recommended. This acts as a proxy (intermediary) between site visitors and the server. By acting as a proxy, CloudFlare temporarily saves static content from the site, which reduces the number of requests to the server attached to the link for more information:
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https://www.cloudflare.com
https://soporte.lignum.com.mx/como-instalar-cloudflare
https://soporte.lignum.com.mx/Configurar-registros-MX-en-cloudflare (tutorial so that the mail service is not affected by the change)
++++++++++++++++++++++Please review these points with your developer and also due to the type of application used, we recommend you make a plan change to a VPS server with cpanel, in which all resources can be allocated to your domain, in the following link You can find more information about it:
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https://neubox.com/vps
+++++++++++++++++++Kind regards.
Hi,
Thanks for the update. I tried logging into your cPanel account, but the details are not working. Please check and verify.
Best regards,
RikardHello, I comment on the actions that I have taken regarding all the problems that I have had with the update of the enfold theme.
1. I had to uninstall the theme, and return it to a basic one such as twenty twenty one and it did not generate any kind of problem,
2. I reinstalled enfold and it started generating all kinds of errors, error in .htacces, error in login.php. etc.
3. Currently my site has no theme, only the default, you already have the access codes to enter cpanel and also wordpress, and help me know what the problem is.
4. My host tells me that they have already validated all possible failure things and most of them throw errors in line codes about 40 errors in various pages of the enfold theme.
5. My host has told me that because the theme was updated and it has errors, the information was being replicated, consuming all the resources of my site, the control panel shows that it is in red.
6.PLEASE HELP ME ASAPHi,
Thanks for the update. I checked the logs on the page in private, but I can’t see anything theme related in there. Which version did you update from, when this problem started happening? We can try to roll your site back to an earlier version, to see if that helps.
Best regards,
RikardRikard
The problem started in this latest update 4.8.6.2.
Your current Enfold Theme Version Number is 4.8.6
Your PHP version: 7.3.29My host had to return my site to the previous 4.8.6 backup because it indicates that the new theme continues to consume excess resources and they do not identify in which folder it is because about 65 folders appear with errors.
I have already sent several emails to you and I’m sorry to say so but they give me very strange or incomprehensible answers, you look for errors in cpanel, and errors appear when updating to 4.8.6.2, so I ask you to do tests to know what happens With the update on my site, currently my hosting provider restored my entire site to the previous version of a month ago, at that time it was version 4.8.6.
Hi,
Thanks for the update, and sorry for the late reply. We haven’t had any reports of this same problem happening on any other custom sites, so it’s very likely that the problem is local to your site/server environment. Would you be able to copy the site to a staging site, so that we can check it further?
Best regards,
Rikard
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