Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • August 22, 2021 at 6:24 pm #1317840
    Bob van der Pol
    Guest

    Hello Kriesi.

    A new client contacted me.
    She told me she cannot make any changes to her WordPress website.
    Her website is using the Enfold theme.

    Her previous web agency stopped his activities and doesn’t want to help her to solve the problem.
    So I want to be her guardian angle ;)

    The problem
    When editing a page in WordPress and clicking in one of the content boxes the content is visible but only the text is white and full of code.
    I have searched on you support forum and found two things I can do.

    Deactivate all plugins and see if I can modify the content. That didn’t work
    The other option is to update the theme. And there I have a problem.

    The theme version the website is using now is 4.2.6.

    Now I want to update the theme to the newest version to see if this is solving the problem.
    The problem is I cannot download the newest theme version from Themeforest. I don’t have the login of the previous web agency.

    My question is. How can I update the theme for the website?
    I have the api key of the Themforest account for you if you need this. Found at the Enfold theme settings.

    Or maybe you have another solution.

    August 23, 2021 at 9:43 am #1317935
    Ismael

    Hey Bob van der Pol,

    Thank you for the inquiry.

    The automatic update on version 4.2.6 is no longer valid and will no longer work as expected, so you have manually update the theme via FTP. However, this means that you will need access to the previous account that was used to purchase the theme. If you do not have access to the account, try to ask the agency for the Purchase Code so that you can register an account to the forum.

    // https://kriesi.at/support/register/

    Best regards,
    Ismael

    August 23, 2021 at 9:47 am #1317937
    Bob van der Pol
    Guest

    Hello Ismael.

    Thanks for your quick response.

    I will ask for the Purchase Code.

    Thanks for the help so far.

    Kind regards,
    Bob.

    August 24, 2021 at 5:24 am #1318063
    Rikard

    Hi Bob,

    Thanks for the update. We’ll keep this thread open for you.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.