New Logo Not Appearing Publically *Please Help** - Support | Kriesi.at

Tagged: logo, support, theme, website

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August 6, 2021 at 8:27 pm #1314905
ABTRSthemes
Participant
Hello,
This is in regards to the website: https://abtrs.com

I recently changed my logo to https://www.abtrs.com/wp-content/uploads/2021/08/abtrs-horizontal-full.png

but unfortunately, on several other devices on which I’ve checked (even after a cleared cache or attempt through incognito mode), the following old logo is still appearing: https://www.abtrs.com/wp-content/uploads/2021/01/abts_large-logo.png

I changed the logo in the enfold options section. Please advise on how to correct the issue. I want to add that the changes are only showing up for me privately, but when I visit the site from another browser, it is the old logo. This is even if I use icognito mode or clear cache. I’ve tried on several different devices. Thank you

Thank you,
Susana Spiegel
- This topic was modified 3 years, 4 months ago by ABTRSthemes.
August 8, 2021 at 8:12 am #1315100
Rikard
Keymaster
Hi Susana,

I can’t access your site, Wordfence is blocking access:
```
Your access to this site has been limited by the site owner
Your access to this service has been limited. (HTTP response code 503)

If you think you have been blocked in error, contact the owner of this site for assistance.

If you are a WordPress user with administrative privileges on this site, please enter your email address in the box below and click "Send". You will then receive an email that helps you regain access.
```
Which locations are not allowed to access your site? If you could allow the countries in private, then we should be able to access your site.

Best regards,
Rikard
August 10, 2021 at 8:18 pm #1316137

ABTRSthemes
Participant

Hi!

I went into wordfence and removed the blocks that you encountered. Please let me know if there’s anything else that you need to know.

The issue persists.

Thanks

Susana

August 12, 2021 at 5:22 am #1316352

Rikard
Keymaster

Hi,

Thanks for that, we can access your site now. Your logo seems to be correct on my end, but I see that you are using a CDN service on the site. Could you try to disable that to see if that changes anything please?

Best regards,
Rikard
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