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Hi,
I started a new build site yesterday, downloaded the latest version of Enfold and used dummy content from Elegant Portfolio.
I’m having a real issue navigating between front end of site and dashboard. I keep getting a “page unresponsive message” each time I go from front to dashboard.It’s taking at least 15 sec to work which is very frustrating!
I am using latest version of theme and I have flushed the cache.
There is also a weird set up of the backend of the pages where there is no menu black bar on the left hand side with options on it.
Can you please have a look and see if there is anything obvious causing this?
Logins below
Many thanks
KimHi Kim,
Thanks for the login details. I can’t see anything like that on my end, could you post a screenshot highlighting the problem, or let us know how to reproduce it please?
Best regards,
RikardHi,
If I click on front end of site and then when in the page click on “edit page” it takes a long time to go back to the back end of the page. Sometimes it gives me an “unresponsive – do you want to wait” message.When I do eventually get back into the page backend there are no options on the left hand side – only the “W” logo to click on.
https://imgur.com/a/BnGZhP5 – this is the view i see when I eventually get into dashboard
https://imgur.com/7lB0mcE – this is what I see normally on my other sitesany chance someone could look at this continuing issue? Seems to be getting worse and taking longer to access backend of site when navigating from page
many thanks
wondering if there is an issue with API on Envato? Can someone check for me please and let me now. Site is extremely slow and unresponsive
Hi,
Thanks for the update. Navigating to edit the front page is slow on my end too, but I don’t think this is problem with the theme or Envato. Could you try reaching out to your hosting provider to see if they can provide you with server logs, or see why it’s slow please? You can also try installing these plugins to see what is consuming resources on your site: https://wordpress.org/plugins/query-monitor/,
https://wordpress.org/plugins/p3-profiler/Best regards,
RikardHello, I went Flywheel (my hosting provider) and they came back with this response
We were unable to find any errors in the logs indicating why this may be happening, and everything is looking good from the server end. To troubleshoot a little further I created a clone of the site. I completely maxed out resources and timeout but was still seeing the loading issues. I then disabled all plugins and the loading issues continued. It was not until I swapped to a basic WordPress theme from the enfold theme that the editor was loading quickly. I then re-enabled all plugins, keep the basic WordPress theme active and all was still loading well. As soon as the enfold theme was re-enabled, those loading issues resurfaced.
Seems to be related to the theme and not the hosting.
Any change you could have another look and let me know if you can find anything which might be causing the slow load between front and back end?
Many thanks in advance
KimAny luck with this issue? I’m trying to build 5 sites at the moment and would like a fix for this before continuing
Many thanks
KimHi,
When I do eventually get back into the page backend there are no options on the left hand side – only the “W” logo to click on.
This means that the block editor is set to full screen. You have to disable it from the block editor Options panel.
// https://www.wpbeginner.com/wp-tutorials/how-to-disable-fullscreen-editor-in-wordpress/
If you want to disable the block editor completely, please go to the Enfold > Theme Options panel and select the classic editor in the Select your Editor settings. This might also fix the loading issues.
Best regards,
Ismaelthanks Ismael, I’ve got the fullscreen editor sorted now. I still ahve an ongoing issue with the speed of moving between front and back end!
it can take up to 30secs each time and often times out. it’s not happening to any other sites but only to this and another site which is cloned from this. My hosting company have checked and have said it is an issue with the theme. Is there any way someone could have a look at this please?
Do you think it might have something to do with the dummy content I downloaded at the start? As i said in my first port here I used Elegant portfolio as the dummy content.
Can you help please?**UPDATE**
I can see this issue is being cause by block editor. When I switch to WP classic editor the site loads fine with no issues but all of my page details disappear in the backend!Do you have a fix for this please?
Hi,
Thank you for the info.
The builder is not loading immediately because a font request blocks the avia_ajax_text_to_interface action for more than 30 seconds. This prevents the builder from rendering elements and from fully loading. We are not yet sure which font it is but it is from the WordPress core.
Screenshot: https://postimg.cc/CdjPpf4K
Try to add this code in the wp-config.php file to disable css and script compression in the admin or dashboard.
define("COMPRESS_CSS", false); define("COMPRESS_SCRIPTS", false); define("CONCATENATE_SCRIPTS", false);We will check the site again afterwards.
Best regards,
IsmaelHi Ismael,
thanks for that. I have now added in the code under config.wpml – config.phpit does seem to be loading faster.
Interesting that is seems to be the font as I am using comfortaa!
Can you check now and see if it looks ok?Hi,
Yes, it seems to be loading much faster now (about 10 seconds) but only after the initial load when the resources had been cached or saved locally. On initial load, it still takes longer than 30 seconds because it has to load all scripts and stylesheets from the server. It might also be taking much longer due to my connection speed.
Screenshot: https://postimg.cc/SjdTLFPZ
Please make sure that browser caching is enabled on your end.
Best regards,
Ismael
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