Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 31, 2021 at 7:55 pm #1313624
    maxh_muc

    Hi,

    I can’t remove the cookie bar on mobile phones / small screens. Nothing happens if I accept the cookies so the cookie-infos never get removed.
    Any idea on how to fix this?
    Thanks.

    • This topic was modified 3 years, 3 months ago by maxh_muc. Reason: clarifying mobile-problem only
    August 4, 2021 at 11:17 am #1314338
    Ismael

    Hey maxh_muc,

    Thank you for the inquiry.

    Did you set the browser in your phone to accept cookies, or did you enable the local storage? In Chrome, you can do the following.

    – Open the Chrome menu.
    – Select Settings.
    – Under Advanced, select Site settings.
    – Select Allow sites to save and read cookie data.

    This should allow the theme to store the essential cookies and hide the message bar properly.

    Best regards,
    Ismael

    August 6, 2021 at 9:00 am #1314769
    maxh_muc

    Hi Ismael,

    it didn’t work on all my phones as well as Firefox with simulated mobile view (Strg+Shift+M). So your solution would not have been accepted, because I don’t want every user to change settings first.
    However updating to latest enfold *.4 from *.2 solved the issue even though it is not mentioned in the changelog.
    Topic may be closed. Thanks for your help

    August 7, 2021 at 6:36 am #1314990
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Can't accept cookie on mobile / Can't remove cookie info bar’ is closed to new replies.