Viewing 30 posts - 1 through 30 (of 30 total)
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  • July 28, 2021 at 11:23 am #1313004
    simbeckhampson

    Hi Support,

    As requested starting a new thread to resolve issues.
    Details in the Private section.

    -Paul

    July 29, 2021 at 12:14 pm #1313234
    simbeckhampson
    This reply has been marked as private.
    July 31, 2021 at 6:53 am #1313540
    Rikard

    Hi Paul,

    Thanks for the update, and sorry again for the problems and late reply. Please hold off with updating your sites until we have a new release available of the theme, we are planning a new release on Monday. That should hopefully resolve the problems you are seeing on the staging site.

    It’s ok to jump version when updating.

    Best regards,
    Rikard

    July 31, 2021 at 7:08 am #1313541
    simbeckhampson

    Thanks Rikard – understood. Good luck with the next release.
    – Paul

    August 2, 2021 at 7:18 am #1313831
    Rikard

    Hi Paul,

    Thanks for the update. The new version should hopefully be available later today, likely late afternoon/early evening CET.

    Best regards,
    Rikard

    August 2, 2021 at 11:24 am #1313882
    simbeckhampson

    Thanks for the update, Rikard. I’ll keep an eye out for that later.
    The first test will be on the RMS staging site.
    All being well, I’ll then update the other sites affected.

    Best,
    Paul

    August 2, 2021 at 6:32 pm #1313977
    simbeckhampson
    This reply has been marked as private.
    August 3, 2021 at 11:11 am #1314114
    simbeckhampson

    Hi Rikard,
    I’ve re-added login details for the staging site to the original post above.
    Please advise you country location so I can allow access to the Admin.
    Regards,
    Paul

    August 3, 2021 at 11:21 am #1314116
    simbeckhampson
    This reply has been marked as private.
    August 3, 2021 at 12:07 pm #1314133
    dh_sichtgut

    Hello,

    I had also waited for the new update and updated a few small pages yesterday anyway. Here 2 things that do not work:
    1. Accordion:
    – the settings for colors do not work and are not applied. I had to solve it by CSS for now.

    2. Separator lines (hr custom) in the text:
    – here the inserted spacing (padding) is ignored.
    I hope you can fix the errors quickly, so that I can update the other pages.

    Kind regards,
    Daniela

    • This reply was modified 3 years, 2 months ago by dh_sichtgut.
    August 3, 2021 at 1:15 pm #1314161
    Rikard

    Hi Daniela,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 3, 2021 at 1:16 pm #1314162
    Rikard

    Hi Paul,

    Thanks for the update. We haven’t rolled back your site, so it was likely your developers. Please let us know if you should find any problem in the new version.

    Best regards,
    Rikard

    August 3, 2021 at 1:52 pm #1314170
    dh_sichtgut

    I opened a new thread here: https://kriesi.at/support/topic/problems-after-update-4-8-6-accordion-seperator-padding/#post-1314169

    August 3, 2021 at 2:26 pm #1314180
    simbeckhampson
    This reply has been marked as private.
    August 3, 2021 at 3:11 pm #1314186
    simbeckhampson
    This reply has been marked as private.
    August 3, 2021 at 4:14 pm #1314192
    simbeckhampson
    This reply has been marked as private.
    August 4, 2021 at 8:52 am #1314306
    simbeckhampson
    This reply has been marked as private.
    August 4, 2021 at 2:22 pm #1314390
    simbeckhampson
    This reply has been marked as private.
    August 5, 2021 at 5:28 am #1314568
    Rikard

    Hi Paul,

    Thanks for the update. The htaccess login details are not working for the staging site, please check and verify. If you don’t have to update to the latest version of the theme, then I would recommend that you keep running 4.8.3 on your live sites, until we have fixed the problems which were introduced in version 4.8.4.

    Best regards,
    Rikard

    August 5, 2021 at 10:06 am #1314591
    simbeckhampson
    This reply has been marked as private.
    August 6, 2021 at 2:46 pm #1314855
    simbeckhampson
    This reply has been marked as private.
    August 7, 2021 at 4:08 am #1314937
    Rikard

    Hi Paul,

    Thanks for the update. Most of the problems introduced in 4.8.4 have been fixed in 4.8.5 and 4.8.6, but we have some problems left unfortunately. We’ll keep this thread open for you, in case you should need any further help.

    Best regards,
    Rikard

    August 9, 2021 at 8:39 am #1315786
    simbeckhampson
    This reply has been marked as private.
    August 10, 2021 at 6:33 am #1315952
    Rikard

    Hi Paul,

    Version 4.8.6.1 was released yesterday, you can check the change log here: https://kriesi.at/documentation/enfold/changelog/

    Best regards,
    Rikard

    August 11, 2021 at 12:39 pm #1316257
    simbeckhampson

    Hi Rikard,
    I applied the new update to all 4 sites yesterday and don’t have any issues to report.
    Great work, and many thanks for the ongoing support.
    Paul

    August 12, 2021 at 1:16 pm #1316431
    Rikard

    Hi Paul,

    Great, I’m very happy to hear that. These problems should have never been introduced though, so we’re changing our testing routines for all releases from now on.

    Best regards,
    Rikard

    August 12, 2021 at 1:39 pm #1316439
    simbeckhampson

    Glad to hear about the new testing protocols. It certainly cost us all some nerves and a sleepless night or two! From a different perspective, great work debugging and for being supportive throughout. Enfold is still the best theme ever! 🥂👏

    August 14, 2021 at 6:07 am #1316707
    Rikard

    Hi Paul,

    It certainly cost us all some nerves and a sleepless night or two!

    That is totally on us, and we’re truly sorry about that. With our new routines, that should hopefully never happen again.

    Best regards,
    Rikard

    August 17, 2021 at 5:51 am #1317060
    simbeckhampson

    Updated to 4.8.6.2 across three sites.
    No issues to report :-)

    August 17, 2021 at 1:42 pm #1317156
    Rikard

    Hi Paul,

    Great, I’m glad to hear that :-)

    Best regards,
    Rikard

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