cookie consent lightbox not working

Hey Sascha,

Thank you for the inquiry.

You have to enable the Enfold > Theme Options > Lightbox Modal Window option to make this work. The privacy modal popup window requires the lightbox script.

Best regards,
Ismael

Hi,

Thank you for the update.

For some reason, the lightbox script it still not loading in the page. Would you mind posting the login details in the private field? We would like to check the dashboard and the theme settings.

Best regards,
Ismael

Hi,

Thank you for the info.

We tried to disable the file compression settings but it did not change anything. We tried to check for any customization done in the child theme (templates, functions etc) but the Appearance > Editor panel is not accessible. Please enable the file editor or post the FTP details in the private field so that we could check the theme files.

Best regards,
Ismael

Hi,

Thank you for the info.

The privacy modal popup window works again when we disabled the header.php and the footer.php file in the child theme. You may need to update those files first before adding the modifications again.

Best regards,
Ismael

Hi,

The header.php and the footer.php file have been modified in the child theme directory, but the current files are outdated. We disabled those files temporarily to fix the issue with the lightbox, so any modifications in those files will be temporarily lost or removed. You have to update the files using the latest version.

Thank you for your patience.

Best regards,
Ismael

Hi,

Sorry for the late response. The site looks fine even without the header.php and footer.php file modification, so you should maybe just keep it as is. Unfortunately, we are not sure what have been added or modified in those files. Did you hire a developer before?

Best regards,
Ismael

Hi,

No problem. Please let us know in another thread if there is anything else we can help you with. We will close this thread for now.

Have a nice day.

Best regards,
Ismael