Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 23, 2021 at 12:24 pm #1311838
    christines26

    Nach dem Update auf das neue Theme (auf einer Testseite) funktioniert ein Plugin nicht mehr (Flowfact). Es werden auf der Seite keine Objekte mehr angezeigt, die Liste ist ohne Einträge. In dem Tool sind aber noch Objekte hinterlegt. Kommt das neue Theme mit dem Plugin nicht mehr zurecht?

    July 25, 2021 at 8:27 am #1312177
    Rikard

    Hey christines26,

    We have no official support for that plugin unfortunately, but I’m not sure if I can see the problem on your actual site though. Could you post a screenshot highlighting it, or try to explain a bit further please?

    Best regards,
    Rikard

    July 26, 2021 at 12:16 pm #1312404
    christines26

    Hey Rikard,

    thank you for your answer. I took the update only on our test site (not live) so you can not recognize the problem.
    With the private content I have sent you a screenshot.

    On the live site (first link, previous version of the theme) you can see many objects. But after updating the theme (only at the test site) you will see a note that the search was unsuccessful.

    Best regards

    July 29, 2021 at 7:52 am #1313174
    Ismael

    Hi,

    We tried to change the filters in the plugin and it seems to be working as it should. Items are displayed after the search. Unfortunately, we do not provide support for third party plugins as stated on our support policy. You may need to contact the plugin developer for additional assistance.

    After the theme update, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache.

    Best regards,
    Ismael

    July 30, 2021 at 10:10 am #1313396
    christines26

    Hi Ismael,

    thank you very much.
    Now the plugin works with the theme.

    Best regards

    July 31, 2021 at 8:31 am #1313569
    Ismael

    Hi,

    Great! Glad to know that the plugin is working properly again. Please do not hesitate to open another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

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