Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 10, 2021 at 3:51 am #1309462
    drgentleman

    Hi all,

    I’m trying to switch my current site from an older, outdated theme to a newer one, running Enfold. I have 4.8.3 downloaded and while some of the demos will import fine, the Church one I like best fails every single time, no matter what I try – and I’ve tried quite a bit.

    Things I’ve attempted after searching around for similar problems: WP Reset to start from scratch – no dice. PHP 5.6, 7.3, 7.4, 8.0, no difference. Defined PHP memory to 256M in config-php. I’ve tried multiple computers and browsers as well, incognito windows, different locations with different connections speeds. I would have tried manually setting the xml files if I knew how but the links I found had all expired here.

    The exact message I’m getting is “Downloading of files for demo Church Demo didn’t work! You might want to try reloading the page and then try again.” I know some people have gotten it to work actually trying it again, rapid fire style, but that hasn’t done the trick either.

    Any help would be greatly appreciated, so thanks!

    July 11, 2021 at 7:35 am #1309554
    Rikard

    Hey drgentleman,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 11, 2021 at 9:22 am #1309559
    drgentleman

    Sure thing! Thank you very much.

    July 12, 2021 at 4:21 am #1309647
    Nikko

    Hi drgentleman,

    Thanks for providing the admin access.
    Please enable PHP ZipArchive Extension in the cPanel of your site or you may ask your hosting provider to enable this for you and importing the demo should work properly.

    Best regards,
    Nikko

    July 12, 2021 at 4:39 am #1309655
    drgentleman

    Hi Nikko,

    I just added Archive_Zip to my PHP PEAR packages (as this is what I found to do with GoDaddy hosting), but I’m afraid the demo will still not import.

    July 12, 2021 at 2:02 pm #1309776
    Nikko

    Hi drgentleman,

    I have checked on your site again but it’s not yet enabled.
    You can verify this by going to LayerSlider WP > Options > System Status > PHP ZipArchive Extension (or going to the link in private content).

    Best regards,
    Nikko

    July 13, 2021 at 2:08 am #1309867
    drgentleman

    Wow! Took me ages to find this, but despite the plugin being installed, it did not automatically activate. I had to go to my CPanel admin under Software > PHP Selector and then find the “zip” checkbox and toggle it on for it to save. This then confirmed the enabling in the WP-Slider page as well, and I could finally import the theme. There is a separate “PHP selector” before even getting to the CPanel admin that lets you select your PHP version, so I figured this would be the same thing….

    Again, wow. Is this a new thing or something? I would expect better documentation of something so seemingly fundamental (or why doesn’t GoDaddy have this on by default?). Anyway, thanks!

    July 13, 2021 at 4:16 pm #1309983
    Nikko

    Hi drgentleman,

    We’re glad that we could help :)
    I’m not really sure why this isn’t enabled on Godaddy by default but I’ll request for the this to be added in our documentation.

    Best regards,
    Nikko

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