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  • July 7, 2021 at 12:20 am #1308992
    colinbaxter46

    Hi There

    I have just redesigned a website using the Enfold theme and had the WPML (multilingual translation) activated.
    However, when I clicked on a flag for a translation the screen went white.
    After a while the whole site was like this (white screen) even the default English site.
    I was however able to access the WordPress dashboard where I deactivated all the plugins, but the weird thing was the Enfold Template was missing from the menu on the left-hand side of the WordPress admin area?

    Is there an issue with WordPress/Enfold/WPML all working together at the same time?
    Am I missing something or need to activate something?

    Luckily my friend was able who had just migrated the site was able to restore it back to the pre-WPML plugin activation.

    I’m using Enfold 4.8.2 and WordPress 5.7.2

    Thanks
    Colin

    July 7, 2021 at 4:11 pm #1309122
    Yigit

    Hey Colin,

    Thanks for contacting us!

    We are not aware of any current compatibility issues between Enfold and WPML.

    We are going to need to reproduce the issue to find out what is causing it. Could you please post FTP and WP admin logins here privately so we can look into it?
    If you would not like us to work on your live site, please create a staging one and share those details.

    Best regards,
    Yigit

    July 9, 2021 at 1:54 am #1309312
    colinbaxter46

    Hey Yigit

    Thanks for the reply.
    After further investigation, I think this is down to the translations not being processed and hence the white screen issue.
    I’ve deactivated the plug-in for the moment.

    Thanks

    Colin

    July 12, 2021 at 1:21 pm #1309762
    Yigit

    Hi,

    You are welcome, Colin. Thanks for the update!

    Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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