Viewing 9 posts - 1 through 9 (of 9 total)
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  • July 6, 2021 at 8:23 pm #1308971
    uppereast

    Hello, we are noting this error on the site and it seems to point to the theme. Any idea?

    Here’s the site link https://www.friendlycrossways.com/

    We have installed the newest theme update also.

    Fatal error: Uncaught Error: Call to undefined method avia_sc_post_metadata::popup_key() in /home/customer/www/friendlycrossways.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/post_metadata/post_metadata.php:147 Stack trace: #0 /home/customer/www/friendlycrossways.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(829): avia_sc_post_metadata->popup_elements() #1 /home/customer/www/friendlycrossways.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(75): aviaShortcodeTemplate->extra_config() #2 /home/customer/www/friendlycrossways.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/post_metadata/post_metadata.php(72): aviaShortcodeTemplate->__construct(Object(AviaBuilder)) #3 /home/customer/www/friendlycrossways.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(13 in /home/customer/www/friendlycrossways.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/post_metadata/post_metadata.php on line 147

    July 7, 2021 at 1:44 pm #1309107
    Rikard

    Hey uppereast,

    Which PHP version are you running? Please make sure that it’s 7.4 or higher. If that doesn’t change anything, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 7, 2021 at 2:20 pm #1309112
    uppereast

    PHP is at 7.4 and we have the newest theme in place.

    I add the login.

    Thank you very much!!

    July 8, 2021 at 2:50 pm #1309265
    uppereast

    Hello Rikard, I am checking in to see if you had the time to look this issue over. I am willing to pay if there is a way to make this ticket a high priority.

    Thank you!

    July 9, 2021 at 3:50 am #1309321
    Rikard

    Hi,

    Thanks for the update and login details. The problem goes away when activating the parent theme, so the problem is coming from your child. It’s likely coming from av-helper-slideshow.php which you are overriding. Could you try copying the content from that file in the parent theme, then add your customisations back in please?

    Best regards,
    Rikard

    July 9, 2021 at 4:14 am #1309327
    uppereast

    So just to let you know I took this site over from another developer and didn’t create any parts of the child theme.

    July 9, 2021 at 4:15 am #1309328
    uppereast

    What am I copying from the parent theme and where am I putting in the child theme?

    July 9, 2021 at 4:21 am #1309329
    uppereast

    The odd thing is it’s only has this error on the home page the rest of the site works fine when we have the child theme activated.

    July 11, 2021 at 5:24 am #1309524
    Rikard

    Hi,

    Thanks for the update. Copy the entire content of the file from the parent, into the child. If you don’t need the file in question, then you can simply remove it.

    Best regards,
    Rikard

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