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  • June 28, 2021 at 9:58 am #1307703
    tapintoit

    I have just realised that the Mailchimp widget on WP / Enfold is not working.
    How can I get this to work again on tapintoit.org.uk

    The Newsletter sign up widget is in the footer of the home page.

    I have checked the API – it hasn’t changed, I am using the enfold widget for Mailchimp but if you add an email address via the newsletter sign up on the home page it doesn’t work and says – We are very sorry but something has gone wrong.

    Not sure how long this has been out of action….but accounts for no new sign ups recently….!

    Thanks

    June 29, 2021 at 5:21 am #1307850
    Rikard

    Hey tapintoit,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 29, 2021 at 4:38 pm #1307971
    tapintoit

    Ok see details in private section.
    Thanks

    July 1, 2021 at 8:52 am #1308250
    Rikard

    Hi,

    Thanks for that. Could you upgrade the account to have administrator rights as well please? Otherwise we can’t see anything on the backend of your site.

    Best regards,
    Rikard

    July 1, 2021 at 9:01 am #1308252
    tapintoit

    Apologies didn’t notice but changed now thanks.

    • This reply was modified 3 years, 4 months ago by tapintoit.
    July 2, 2021 at 5:10 am #1308456
    Rikard

    Hi,

    Thanks for that. Does it make any difference if you clear the cache from your optimisation plugin, or disable them?

    Best regards,
    Rikard

    July 8, 2021 at 4:12 pm #1309274
    tapintoit

    Sorry been on holiday and just back.
    Switched off Autoptimize and SiteGround Optimizer….
    Refreshed the cache but still not working….

    July 8, 2021 at 4:14 pm #1309275
    tapintoit

    Actually, I tried a different email address and it is working now….
    I’ll switch the two plugins back on and see if it still works…
    Thanks

    July 8, 2021 at 4:16 pm #1309276
    tapintoit

    Working now – please just close this support query and thank you.

    July 10, 2021 at 1:19 am #1309454
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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  • The topic ‘Mailchimp Widget’ is closed to new replies.