Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 31, 2021 at 8:40 pm #1303260
    msutra

    Hello,

    Just updated the ENFOLD via File Manager.

    I’ve read several threads on fixing DEMO import issues, tried with PHP versions and turning off PHP settings (allow_url_fopen) but still cannot get the Dark Photography Demo imported: …. You might try reloading this page…

    My setup:
    ENFOLD 4.8.3
    PHP 8.0.3
    GoDaddy Launch – Business Hosting

    Please assist. Thanks!

    June 2, 2021 at 7:16 am #1303508
    Rikard

    Hey msutra,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, if you have server logs, then please share them with as well.

    Best regards,
    Rikard

    June 2, 2021 at 7:34 pm #1303657
    msutra
    This reply has been marked as private.
    June 4, 2021 at 12:49 pm #1304011
    Rikard

    Hi Alex,

    Thanks for that. I’m seeing a 500 internal server error on the admin-ajax.php WordPress file. I’m not sure why that happening though, could you share server logs with us please?

    Best regards,
    Rikard

    June 4, 2021 at 7:08 pm #1304124
    msutra

    Hi Rikard,

    Many thanks for looking into the issue. Please find the links to our server logs in the Private Content area.

    Kind regards,
    Alex

    June 7, 2021 at 8:17 pm #1304479
    msutra

    Hi Rikard,
    Please take a look in to the server logs (shared in the previous message).
    Thanks,
    Alex

    June 8, 2021 at 5:43 pm #1304723
    Yigit

    Hi Alex,

    Sorry for the late reply!

    I see some errors related to Better WordPress Minify plugin. Could we update, de-activate the plugins and try to import the demo? It would import additional content on your existing content and change styling.

    Best regards,
    Yigit

    June 8, 2021 at 6:57 pm #1304735
    msutra

    Hi Yigit,

    Better WordPress Minify was up to date, I disabled it and tried updating the demo. But the demo import error still occurs. Could you please try it on your end?

    Thanks!
    Alex

    • This reply was modified 3 years, 8 months ago by msutra.
    June 11, 2021 at 12:29 pm #1305251
    Mike

    Hi,
    Thank you for your patience, please try downgrading your PHP version to 7.0 or the lowest 7.x you can go, I recall a Godaddy user saying this helped them, after the import they upgraded the PHP version with no issue. I also note that your server doesn’t have PHP ZipArchive Extension activated, please do this or get GoDaddy to do this.
    It looks like you have a partially created site, but when you import the demo you will be losing this as the demo will overwrite your site. Also, you should not have plugins installed before importing the demo, especially caching plugins.
    You could export your pages, posts, and portfolio items, but I recommend removing all of your plugins and resetting your site with the WP Reset plugin, especially after a failed import, and trying again with PHP 7.x & the ZipArchive Extension activated.
    If this fails please leave the PHP downgraded and include FTP access and I can try a manual import, but I will have to reset your site, so please export anything you want to save.

    Best regards,
    Mike

    June 12, 2021 at 9:13 pm #1305420
    msutra

    Hi Mike,

    Huge thanks!

    I’ve downgraded to PHP 7.3 (the lowest with GoDaddy), enabled PHP ZipArchive Extension. Then played a lot with disabling and removing plugins. The demo import issues changed a bit allowing me to download demo files. I simply tried updating it again and again – and some point my attempts were successful, the new demo is up and running now.

    Thanks again for all your help!

    Have a great weekend,
    Alex

    June 12, 2021 at 11:01 pm #1305423
    Mike

    Hi,
    Glad to hear this helped and sorry it was such a pain, there seems to be some advanced setting with the higher PHP versions on GoDaddy, maybe on some other webhosts, but not the ones we have access to. I also noticed that Godaddy seems to disable PHP ZipArchive Extension by default now, this is a new move for a very commonly used extension.
    If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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