Viewing 18 posts - 1 through 18 (of 18 total)
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    Posts
  • May 31, 2021 at 4:08 pm #1303222
    ibkat

    Hi.
    I’m having some issues regarding text widget in the avia layout builder.
    Since update (don’t know when because it was the cuter who updated) the element seems to keep some html code, preventing us to change anything in the text element. Has anyone had the same issue ?
    Is it possible to have someone log in look at the site and give a second opinion on how to resolve the case?

    Any help is greatly appreciated.
    Best regards Iben

    May 31, 2021 at 5:40 pm #1303243
    Yigit

    Hi Iben,

    Thanks for contacting us!

    You are currently using an old version of Enfold 4.2 which is not compatible with your WordPress version. Updating the theme should solve the issue.
    Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.3.

    Also, I noticed that you have modified footer.php and header.php files on your child theme. Those might need updating as well. If you have not noted the changes you made on those files, please let us know so we can send you a copy of these files from version 4.2 to compare differences :)

    Regards,
    Yigit

    May 31, 2021 at 9:10 pm #1303263
    ibkat

    Hi Yigit.
    Thank you so much for the quick response :)
    I can see that you’re completely right about the old version, but the strange thing is when I click on “theme update” is does not provide me with the update button so I am not quite sure how to update from Enfold 4.2 to version 4.8.3.
    I wonder if I have to do it manually or maybe you can shed some light on it for me :)?

    Regarding to the changes in the footer.php and header.php.
    Is it the quick css you mean? If so I am not quite sure what you mean by updating them and I probably need a copy of these files from version 4.2 to compare differences :) Could you elaborate what you mean by updating them?

    Best Regards
    Iben

    June 1, 2021 at 10:37 am #1303380
    Btina
    This reply has been marked as private.
    June 1, 2021 at 2:07 pm #1303421
    ibkat

    Dear Btina.
    I just wanted to tell u that If you meant for me to read your message I an not able t because u marked the message as Private :)
    Best regards Iben

    June 1, 2021 at 2:11 pm #1303422
    Btina

    I just updated enfold via FTP and the website went offline I assume I did a big mistake!! My latest version was 4.2 so a pretty old one. Can you help me to fix it? :(

    Thank you in advance
    Btina

    June 1, 2021 at 2:14 pm #1303423
    ibkat

    Hi Btina.
    I sorry Im not really able to help u. If u read above I myself need help with some problems with enfold theme :)
    Maybe u have to make a new thread with your problem :)
    Best regards iben

    • This reply was modified 3 years, 5 months ago by ibkat.
    June 2, 2021 at 8:21 am #1303521
    Rikard

    Hi Btina,

    I’ve downgraded your site to the previous version of the theme, and it’s working as it should now. I’m not sure why this problem is happening with the latest version of the theme unfortunately. If you need further help, then please try copying the site to a staging site first, so that we can update there first.

    Best regards,
    Rikard

    June 2, 2021 at 1:52 pm #1303589
    ibkat

    Hi Rikard.
    Is it possible that you can help me with this ?:

    “Hi Yigit.
    Thank you so much for the quick response :)
    I can see that you’re completely right about the old version, but the strange thing is when I click on “theme update” is does not provide me with the update button so I am not quite sure how to update from Enfold 4.2 to version 4.8.3.
    I wonder if I have to do it manually or maybe you can shed some light on it for me :)?

    Regarding to the changes in the footer.php and header.php.
    Is it the quick css you mean? If so I am not quite sure what you mean by updating them and I probably need a copy of these files from version 4.2 to compare differences :) Could you elaborate what you mean by updating them?

    Best Regards
    Iben”

    BEST REGARDS iben

    June 2, 2021 at 2:16 pm #1303593
    Yigit

    Hi Iben,

    Envato has updated their API and replaced API keys with Personal Token and we have implemented those changes in Enfold 4.5 so Enfold versions older than 4.5 requires a manual update first. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.3 and after that generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options.

    We can update your theme as well if you like but please have a backup first and post FTP logins here privately so we can be on the safe side :)


    @Btina     Hope you are doing well! :) I deleted the theme and then re-installed it and that helped. Please review your website :)

    Best regards,
    Yigit

    June 6, 2021 at 10:19 am #1304261
    Btina

    Hi Yigit

    I am fine thank you hope you too :)
    You’re awesome! All works fine, well done. ::)

    Best regards,
    Btina

    June 6, 2021 at 11:04 am #1304269
    Yigit

    Hi @btina,

    I am too, thanks!
    You are welcome, glad I could help!

    Please let us know if you have any other questions and enjoy your weekend :)

    Best regards,
    Yigit

    June 8, 2021 at 8:03 pm #1304743
    ibkat

    Hi Yigit.
    Thank you so much for your response. I will ask my friend if he can help me back up and update. Where do I find the newest version of Enfold?
    Best regards iben

    June 9, 2021 at 11:29 am #1304836
    Yigit

    Hi Iben,

    You can login on ThemeForest with the account you purchased Enfold and go to downloads page to download the latest version :)

    Best regards,
    Yigit

    June 30, 2021 at 4:59 pm #1308175
    ibkat

    Dear Yigit
    Now I found out that our hosting one.com have a backup that I can use if something goes wrong in the update. Is it possible that you could help med updating the theme for me?
    I will post ftp in private message :)
    Thank you so much.
    Best regards iben

    July 2, 2021 at 4:40 am #1308444
    Rikard

    Hi Iben,

    I’ve updated your site to the latest version of the theme, please review it.

    Regards,
    Rikard

    July 3, 2021 at 10:33 pm #1308606
    ibkat

    Dear Rikard.
    Thank you so much. I think this did the trick. I advised my customer also to check the site and see that they are satisfied.
    THANK YOU again SO MUCH. you are a lifesaver :D
    Best regards Iben

    July 5, 2021 at 3:06 am #1308692
    Rikard

    Hi Iben,

    Great, I’m glad to hear that it’s working again. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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