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Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 30, 2021 at 1:15 pm #1303012
    davidzhou

    Hi,
    My site http://therapienaturelle.be can not be opened anymore after updating the theme to Version 4.8.3. Can you please help check? Login credentials see here below. Thanks.

    Regards,
    David

    May 31, 2021 at 4:03 pm #1303219
    Yigit

    Hey David,

    Thanks for contacting us!

    I cannot see logins. Could you please post temporary FTP and WP admin logins here privately so we can look into it? :)

    Best regards,
    Yigit

    May 31, 2021 at 9:25 pm #1303268
    davidzhou

    Hi Yigit,

    I put the login info in the Private Content session again, can you see them?

    Regards,
    David

    June 1, 2021 at 12:14 pm #1303398
    Yigit

    Hi,

    FTP logins are not working for me. Could you please check them once again? :)

    Best regards,
    Yigit

    June 1, 2021 at 1:19 pm #1303413
    davidzhou

    Hi,
    I just checked and connected again with browser and FileZilla, without problem. Can you try again?

    Regards
    David

    June 1, 2021 at 1:47 pm #1303419
    Yigit

    Hi David,

    I tried again but I am still getting “Server said: Login incorrect.” error.

    I will ask my teammates to check it :)

    Best regards,
    Yigit

    June 2, 2021 at 5:04 am #1303491
    Rikard

    Hi,

    The FTP login details are working for me, but I can’t see what the problem is unfortunately. Your site breaks directly when Enfold is activated unfortunately. Do you have access to server logs? If so, then please share them with us here. You could also try reaching out to your hosting provider, to see if they can see what is breaking.

    Your site is accessible again, but it has a default theme active.

    Best regards,
    Rikard

    June 2, 2021 at 6:03 am #1303497
    Rikard

    Hi again,

    Do you remember which version of the theme you were running before the update? If you do, then we can try to downgrade to that first of all. If not, then we can try the previous version to see if that works better.

    Best regards,
    Rikard

    June 2, 2021 at 11:04 am #1303552
    davidzhou

    Hi Rikard,
    The theme version was around 4.1, but I am sure exactly, it was from middle 2017.

    Thanks
    David

    June 2, 2021 at 11:44 am #1303561
    Yigit

    Hi David,

    It seems like theme files were not overwritten correctly. I deleted the theme and re-installed and that helped.

    Please review your website :)

    Best regards,
    Yigit

    June 2, 2021 at 12:24 pm #1303573
    davidzhou

    Hi Yigit, Rikard,

    It is working fine now :)
    Thanks a lot!

    Regards,
    David

    June 2, 2021 at 12:28 pm #1303574
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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