Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1300591

    hello all
    I have big problems with the plugin “wp-Typography Version 5.7.2”.
    I use it for hyphenation, space control, intelligent character substitution and CSS hooks.
    Now since the update Theme (Enfold) Version Number is 4.8.2
    I can no longer open galleries.
    here is a link: https://vereinsportal.li
    here the gallery can’t be opened anymore.
    If the plugin is deactivated the gallery works again.
    I have contacted the manufacturer of the plugin.

    Here is his answer:
    OK, i.e. it is the interaction with the gallery of Enfold. Unfortunately I can’t contribute anything because I don’t have Enfold as a theme nor the Avia Layout Builder. My recommendation would be to open a ticket with Enfold support, I would be happy to help debugging the problem if necessary, but without access to the Enfold code I don’t see many possibilities.

    What you could also try (although I don’t have too much hope) is to add the classes avia-gallery and avia-gallery-thumb to the Ignorien list.

    you can do something here

    kind regards
    Franz

    #1301124

    Hi Franz,

    Thanks for giving us admin access and we apologize for the delayed response.
    I have checked on your homepage and tried to view your gallery in the backend and it seems to work properly on my end (screenshot in private content).
    Can you try to clear your browser cache? maybe it’s still fetching older js files.

    Best regards,
    Nikko

    #1301147

    Sorry Nikko

    I think we understand each other wrong
    On the frontend when I want to open a photo with a mouse click
    (enlarge) the following message appears: (below)

    Does not work under android
    also does not work on the IPad

    thank you
    kind regards
    Franz

    #1301358

    Hi Franz,

    Debugging third party plugins is unfortunately out of scope of our theme support, but we would be happy to provide the plugin developer with a copy of the theme, please see private. If he wants to contact us, then he can do so via our contact form on the website.

    Best regards,
    Rikard

    #1301371

    Thank you Rikard

    can I forward the Private Data: link to the developer

    kind regards
    Franz

    #1301592

    Hi Franz,

    Yes, please forward it to the developer.

    Best regards,
    Rikard

    #1301770

    Thanks a lot
    Rikard

    Then you can close this request.

    kind regards
    Franz

    #1301811

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 8 posts - 1 through 8 (of 8 total)
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