Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • May 11, 2021 at 1:04 pm #1299661
    Farideh Goudarzi
    Guest

    hello
    I purchased the theme Enfold and the develloper is telling me that the key dose not work!!! can someoe tell me how I could start a conversation in supoort if it’s something you can not answer???? The key I’m give for theme enfold dose not work!!!!! And there seems to be no way to get in touch with themeforest depite having 6 months support contract!

    May 11, 2021 at 1:08 pm #1299664
    Yigit

    Hey,

    Thanks for contacting us!

    Which version of Enfold are you using? Envato has updated their API and we have implemented those changes in Enfold 4.5 so if you are using a version older than 4.5, that might be the reason.

    If that is the case, you would need to update the theme manually (you can go to Downloads page on ThemeForest to download the latest version and update the theme by referring to these instructions – https://kriesi.at/documentation/enfold/theme-update/ ) and then you can generate a Personal Token ( please see – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ) and insert it in Enfold theme options to receive future updates :)

    I hope that helps! Let us know if you have any other questions and enjoy the rest of your day!

    Regards,
    Yigit

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.