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  • May 7, 2021 at 9:59 pm #1299039
    CB
    Guest

    Hi, we have a website that’s about 5 years old. My company no longer works with the company that built it, and I came on after they were gone. I can’t find any records, but Enfold is our parent theme and I need to update it. Can you help?

    May 10, 2021 at 11:24 am #1299317
    Yigit

    Hey CB,

    Thanks for contacting us!

    We sell our theme exclusively on ThemeForest and they manage purchase and download processes. Please contact Envato support team with your request. I am not sure if that would be possible, but they might be able to transfer the license however you would probably need to provide them proof of purchase and copy of the license if that is possible.

    If you could contact previous developers and request updated version of the theme, your Purchase code (so you can register to our support forums and start new threads whenever you have a question or an issue) and a Personal Token (so you can insert it in Enfold theme options to receive auto updates – https://kriesi.at/documentation/enfold/theme-registration/) you would be able to update the theme.

    If my suggestions above do not work, I am afraid you would need to purchase a new license to be able to have access to theme files and to update the theme – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    I hope that helps!
    Let us know if you have any other questions and enjoy the rest of your day!

    Regards,
    Yigit

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