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Hi we have bought the Enfold theme and have tried everything to get the Enfold 2017 Demo Content up. I have read all the previous threads with people having the same issue. I put the memory limits and max uploads files as high as possible and still not working. Also I used the XML manual import but no images where uploaded, no plugins or full content. Please help I need to get the theme up and running as soon as possible. We already lost 2 days trying to get it up.
Thanks in advance.
Hi Branding_Now,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Branding_Now,
I apologize for the delayed response.
The reason why it’s not working on your site is because PHP ZipArchive Extension is not enabled.
You can verify it in LayerSlider WP > Options > System Status (or go to the link in private content)
You can check this article on how to enable it: https://bobcares.com/blog/enable-php-zip-extension-cpanel/
Or you can request assistance from your hosting provider.Best regards,
NikkoHello again, I have installed the PHP ZipArchive Extension through our Cpanel but it still isn’t working..
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