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Couldn’t find a better place to ask this. We had someone taking care of our marina website, but they are no longer doing it so everything was transferred to me, except the token needed to update the enfold theme. The previous person is now unresponsive, is there a way to get the token. It is a single site.
Thanks.
Hey Allen,
Thanks for contacting us!
I checked your website and it is indeed using an older version which is not compatible with your current WordPress version. I also noticed that previous person has not inserted Personal Token in Enfold theme options which could be used to update the theme from WP dashboard.
You would need to have an access to ThemeForest account which was used when purchasing the theme to download the latest version of the theme or to generate a Personal Token.
If you have a proof of purchase such as invoice or copy of the license, you could try contacting Envato support and ask them to transfer the license to your account however I am not sure if that is even possible honestly.
Other way to access theme files is creating a new ThemeForest account and purchasing the theme I am afraid. If you are going to need to purchase a license, please create an account for website owners and purchase from that account so they always have access to theme files :)
I hope that helps! Let us know if you have any other questions and enjoy the rest of your day!
Regards,
YigitThis reply has been marked as private.Hi,
You are welcome!
After you purchase a licence, you can register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum whenever you have a question or an issue :)
Best regards,
Yigit
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