Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • April 9, 2021 at 12:49 pm #1293497
    alice56220

    Hello,

    I have a problem on my website. > https://www.calleo-informatique.fr
    > When I use Firefox the logo appears on the home page as well as on other pages.
    > When I use Google Chrome the logo appears on the home page but disappears when I access another page of the site.
    Would you have a solution for help me ?
    Thank you in advance
    Best Regards
    Alice

    Screen with Chrome page logo disappear
    Screen with Chrome page logo homepage
    Screen with firefox page logo good

    • This topic was modified 3 years, 8 months ago by alice56220.
    April 12, 2021 at 5:11 am #1293832
    Rikard

    Hi Alice,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 12, 2021 at 11:16 am #1293898
    alice56220
    This reply has been marked as private.
    April 14, 2021 at 6:07 am #1294238
    Rikard

    Hi,

    Thanks for that. What happens if you disable your caching and image optimisation plugins?

    Best regards,
    Rikard

    April 14, 2021 at 9:46 am #1294297
    alice56220

    Hello Rikard,
    I have desactivate all plugin and delete cache.
    When i use google chrome i have already the same problem.
    Can you help me ?
    Best regards
    alice

    April 15, 2021 at 1:51 pm #1294571
    alice56220

    Now in the homepage when i use google chrome > no logo… :'(

    April 16, 2021 at 7:00 am #1294703
    Rikard

    Hi,

    I deactivated your caching and image optimisations plugins, and the logo is loading fine after that. This problem is not theme related, please try contacting the support for the plugin which is causing this to happen.

    Best regards,
    Rikard

    April 16, 2021 at 11:22 am #1294763
    alice56220

    Hi RIkard,

    Is was good !!!
    The problem was W3 TOTAL CACHE …
    I have delete w3.
    Thank you very mush for your help !
    Have a good day
    Best regards
    Alice

    April 18, 2021 at 10:07 pm #1295048
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 9 posts - 1 through 9 (of 9 total)
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