Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 8, 2021 at 2:52 pm #1293276
    lesateliersweb

    Hi !

    Here is our problem : We have updated last week to wordpress 5.7 and since that the masonry grids do not display anymore on desktop. On smartphones, it’s ok.

    We think the problem is that our theme Enfold is too old. So we have bought the new version of enfold and tried to put the new key. but we have this message :
    “Following errors occured:
    – purchases: Your private token is invalid
    – username Your private token is invalid
    – email Your private toke is invalid
    – Purchases : A problem occured accessing your purchases. Unable to check for updates”

    Also, we have then tried to insert the new theme but it didn’t work.
    the error message was : “the archive cannot be installed. The theme hasn’t a style css file. ”

    Can you help us ?

    Thank you very much
    Patrizia

    April 8, 2021 at 3:04 pm #1293280
    Yigit

    Hey Patrizia,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token on your Envato account and insert it in Enfold theme options to receive auto updates :)

    Best regards,
    Yigit

    April 8, 2021 at 5:03 pm #1293336
    lesateliersweb

    Hi,
    thank you for your answer.
    I have created the token.
    Do I have to do something else ? or is it ok for you to treat my issue ?

    Thank you so much !
    Best regards,

    Patrizia

    April 8, 2021 at 5:10 pm #1293340
    Yigit

    Hey Patrizia,

    You should have received theme update. The issue is related to old version of Enfold which is not compatible with your WordPress version and updating the theme would solve it.

    If you would like us to update the theme for you, please create temporary FTP and WP admin logins and post them here privately :)

    Regards,
    Yigit

    April 12, 2021 at 9:37 am #1293877
    lesateliersweb
    This reply has been marked as private.
    April 12, 2021 at 10:47 am #1293890
    lesateliersweb
    This reply has been marked as private.
    April 12, 2021 at 10:48 am #1293891
    Yigit

    Hi,

    I have updated Enfold to the latest version however your security plugin requested email confirmation so I could not login to WP dashboard to confirm update fixed the issue you were having.

    If you are still having the issue, could you please temporarily disable your plugin or use the email I attached in private content field to create an admin user so I can confirm the email? :)

    Best regards,
    Yigit

    April 12, 2021 at 10:52 am #1293892
    lesateliersweb

    I have no more issue. the Masonry grids are ok.

    MANY thanks for your support !

    Best regards,
    Patrizia

    April 12, 2021 at 11:14 am #1293896
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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