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  • #1292025

    Good afternoon,
    I just added a post to my Enfold theme that contains several images. When I preview them on mobile, they do not resize properly. I thought this theme was responsive.
    How do I fix my images so view properly on desktop, tablet, and mobile?
    Thank you.

    #1292430

    Hi Michelle,

    Can you give us a link to your site?
    Also make sure Responsive Images is enabled in Enfold > Performance.

    Best regards,
    Nikko

    #1292514

    Thank you, Nikko. The option for Responsive Images has the white circle on the left side and the remainder of the button is blue. I believe that means the option is turned. on. My problem might have been with the blog header image.

    I had to stop working on my site because I was getting this error. ERR_TOO_MANY_REDIRECTS
    I tried clearing the cookies, browsing data, and cache to no avail.

    Can you help with this error?

    Thank you,
    Michelle

    #1292577

    Hi Michelle,

    Yes, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

Viewing 4 posts - 1 through 4 (of 4 total)
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