License problem

Hey Ciprian,
If you have lost your login info to your Theme Forest account you will need to ask them to recover. Envato, aka Theme Forest is the exclusive licensor of Enfold, due to this contract we can not license nor do we have access to licensing info. Typically similar situations to this arise when a developer purchases a license and creates a website product for a customer, and somehow doesn’t supply this license login to the customer, thus the customer is never given access to the licensed files. Envato doesn’t recognize the license code number without the login and password to the Envato account in order to download the licensed files or to update the theme. Typically years go by before the developer’s customer realizes that this has happened and the developer has stopped responding to the customer. Typically the developer only purchased one license but built many sites and can not update them all because they only have one license. Because of this Envato changed their API to a Token that can only be accessed via the account’s login and password.

So now for the good news, in any situation where the user doesn’t have access to the old account, it is cheaper and easier for them to simply purchase a new Enfold theme with a new email and create a new login and account. The greatest benefit to this is the option to extend the support to 12 months for a very small price:

for you see the yearly cost of access to this support form is nearly the same as the cost of the theme:

which I assume you have not updated since you are contacting us though email.
So it will save you time and money to just purchase a new license.

Best regards,
Mike