Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 1, 2021 at 9:56 am #1291731
    peterolle

    Before 4.8.1 if you wanted to show comments in a page using the builder, you had to add the comments with the builder itself.

    I did and everything was fine, but I just noticed after updating that now I have everything twice.

    1- The comments I added using the builder.
    2- The comments are now showing up as default as well.

    I as I have over 50 pages like this, I want to know how can I fix it in a quick way or if I will have to actually edit all the pages and remove the comments from the builder.

    Thanks.

    April 4, 2021 at 7:04 am #1292174
    Rikard

    Hey peterolle,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please link directly to a page where we can see the problem in question.

    Best regards,
    Rikard

    April 4, 2021 at 7:25 am #1292175
    peterolle

    Sure.

    April 6, 2021 at 7:54 am #1292687
    Rikard

    Hi,

    Thanks for that. I see the problem on your site, but I can’t reproduce it on a test installation, please see private. What happens if you disable all plugins, and activate the parent theme?

    Best regards,
    Rikard

    April 6, 2021 at 8:49 am #1292704
    peterolle

    Hi Rikard.

    I just did a test with a clone in localhost.

    Clean htaccess.
    No Functions.
    No plugins.
    Changed to parent theme.
    Replaced enfold folder with a fresh 4.8.1 one.

    Nothing, 2 comment sections are still showing in all pages.

    After that I edited 1 page and remove the comments from the builder. Then add them again.

    Now it only shows 1 as expected.

    So there is a conflict in the builder in one of the latest updates that is causing this.

    Is there something to do or should l go ahead and edit the 50 pages removing and adding the comments in each one of them?

    Thanks.

    April 7, 2021 at 5:23 am #1292977
    Rikard

    Hi,

    Thanks for the update. I still can’t reproduce this problem, and we haven’t had any other users report this either. It’s very likely that the problem is local to your site. First off, what exactly do we need to do in order to reproduce the problem?

    Best regards,
    Rikard

    April 7, 2021 at 8:54 am #1293002
    peterolle

    I don’t believe you will be able to reproduce it, as this comes from updates and I am not sure which one of the latest ones caused it. It is really strange as you can see.

    I just tried to edit the pages in the live site and as soon as I add the comments, they appear twice. You can try with 050.

    Remove comments and save, add them and save and it appears twice. I will test other pages to see if some of them work.

    What can I do?

    April 7, 2021 at 10:25 am #1293021
    peterolle

    I just did some more tests locally and the only way to fix it is.

    1- Change to parent theme
    2- Edit 50 pages
    3- Change to child theme

    All plugins, functions, rules etc… have no problems at all, it is just the theme.

    Is there a way to change this with a function or in the database or it has to be manually?

    Thanks.

    April 7, 2021 at 2:06 pm #1293072
    peterolle

    I ended up doing everything manually and I believe the problem comes from the editor itself.

    Classic, Block and Builder mixed. Everything combined with how it is the setup in Enfold (I have classic), how was the page last updated (classic, block or builder) and combined with the Enfold and WordPress updates.

    You can close this.

    Thanks.

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