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Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 30, 2021 at 11:17 am #1291329
    Kellyherman

    Hi
    I noticed opdates not happen automtically anymore. The manual update is not working, can someone help please?

    Thanks

    April 1, 2021 at 7:37 am #1291694
    Kellyherman

    I bought extended support but where to get support???

    April 1, 2021 at 12:20 pm #1291755
    Ismael

    Hey!

    Sorry for the delay. We replied in your previous thread regarding the theme update.

    // https://kriesi.at/support/topic/is-ticket-made/

    Again, the current version of the theme in your installation contains the old updater, which is now deprecated or is no longer working. You have to upgrade the theme manually this time.

    Regards,
    Ismael

    April 1, 2021 at 4:22 pm #1291816
    Kellyherman

    Thanks

    But I op loaded new version, now I have 2 enfold themes in my dashboard. When I activate the recent version, the images on the slider on the bottom aren’t right anymore. Could you take a look? You can access the backend and activate the new version.

    April 4, 2021 at 10:05 am #1292192
    Rikard

    Hi,

    Thanks for the update. The login details you posted are not working:

    FOUT: Ongeldige gebruikersnaam of wachtwoord.

    Please check and verify.

    Best regards,
    Rikard

    April 5, 2021 at 10:30 am #1292444
    Kellyherman
    This reply has been marked as private.
    April 6, 2021 at 9:58 am #1292713
    Rikard

    Hi,

    Thanks for that. I activated the new version of the theme, but I can’t see anything missing. Could you post a screenshot of the problem please? Also please share FTP login details with in private, so that we can test the new version with your child theme.

    Best regards,
    Rikard

    April 12, 2021 at 5:27 pm #1293975
    Kellyherman
    This reply has been marked as private.
    April 14, 2021 at 7:42 am #1294261
    Ismael

    Hi,

    Thank you for the info.

    What are the original sizes of the image in the partner/logo element? You may need to remove the items and add them again, make sure that the original size is selected instead of the thumbnail. (see private field)

    Best regards,
    Ismael

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