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  • March 28, 2021 at 3:02 pm #1290942
    Andrew Hibbert
    Guest

    Hi,
    We are taking over management of a website for an organisation we are involved with. We are also changing the hosting provider. We have now discovered that the person that set up the site used the Enfold theme. As we are taking over the running of the site now, do we need to purchase a new licence to be able to maintain it, or does this transfer with the website? If it transfers, how do we transfer the licence? If we need to buy it can you let me know the cost. In addition, do you offer a rolling support contact on this? If so, can you let me know the cost of this also. The website is for a local not for profit group to be able to share information and event details, it is not a commercial site.
    Many thanks.
    Andrew.

    March 30, 2021 at 8:14 pm #1291446
    Yigit

    Hi Andrew,

    Thanks for contacting us!

    The license is connected to ThemeForest/Envato account that was used when purchasing the theme. Without having an access to that account, you would not be able to download the theme.

    Your website is currently using the latest version of Enfold and has Personal Token inserted in Enfold theme options > Theme Update however it seems like it was not validated. Please go to Enfold theme options > Theme Update and click validate button to validate it so you can receive future updates in WordPress dashboard. If it works fine, you would not need the access to the ThemeForest account.

    We do provide support through our support forums however you would need a purchase code to register. Please contact the person who have purchased the theme and ask for the purchase code so you can register – https://kriesi.at/support/register/ and start new threads under Enfold sub forum whenever you have a question or an issue.

    If validating Personal Token does not work and you cannot get the purchase code from previous developer, I am afraid you would need to purchase a new license. License costs $59 – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 and includes free lifetime updates 6 months of support. Extending support is optional when it expires.

    Let us know if you have any other questions :)

    Regards,
    Yigit

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