Viewing 4 posts - 1 through 4 (of 4 total)
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  • March 16, 2021 at 1:27 pm #1288511
    signumsrl

    In seguito all’aggiornamento di WordPress 5.7 e di Enfold 4.8.1, eseguando il controllo stato di salute del mio sito, visualizzo l’errore critico di sicurezza:
    “Il tuo indirizzo WordPress è impostato per usare HTTPS, ma il tuo sito web sembra non essere disponibile quando si utilizza una connessione HTTPS.
    Rivolgiti al tuo hosting provider per risolvere questo problema con l’HTTPS del tuo sito web. Leggi tutto sul perché dovresti utilizzare HTTPS (si apre in una nuova scheda)”

    Ho sentito l’assistenza del mio hosting (ARUBA) che dopo aver controllato la corretta installazione e attivazione del certificato https sul sito mi comunica che il problema è legato al tema Enfold che fa identificare come “falso positivo” l’errore di criticità su indicato.

    Come posso risolvere?

    March 18, 2021 at 7:42 am #1288891
    Nikko

    Hey signumsrl,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 18, 2021 at 10:13 am #1288906
    signumsrl

    Invio quanto richiesto. Resto in attesa di risoluzione. Grazie

    March 20, 2021 at 12:48 pm #1289329
    Nikko

    Hi signumsrl,

    Thanks for giving us admin access.
    I have installed and activated the plugin called Health Check & Troubleshooting in order to try to troubleshoot where the problem is coming from however just having this plugin activated fixes the issue.
    Since troubleshooting the issue would require disabling plugins and switching themes, I would suggest setting up a staging site for us, to remove any risk of messing up your site during the troubleshooting process. Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

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