Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 27, 2021 at 8:18 pm #1284169
    SakuraD

    I have a number of websites that are using enfold in on the same server and the efold plug-in us updated but Go Daddy told me that there some type of code conflict with layer slider that’s causing resource overload and causing websites to be essentially inaccessible and I don’t know how to remedy this issue looked on your help form and I can’t go into enfold Enfold > Layout Builder and find it anywhere- Im not using a child theme did disable it, and need it to be updated and work without code conflict. This does not work there is no tab https://kriesi.at/documentation/enfold/advanced-layerslider/#deactivate-layerslider

    February 28, 2021 at 4:28 pm #1284250
    Victoria

    Hey Dawn,

    https://share.getcloudapp.com/GGu65Az6 The Layer Slider can be deactivated under the Layout Builder tab.

    Best regards,
    Victoria

    February 28, 2021 at 6:17 pm #1284276
    SakuraD

    I dont have that on my enfold back end and yes the theme is updated
    https://paste.pics/3263462919f8232611dd137787a90163 and it says that the layer slier up needs updating

    February 28, 2021 at 6:18 pm #1284277
    SakuraD

    An update is available for LayerSlider WP!

    You have version 6.2.2. The latest version is 6.11.5.
    New releases contain new features, bug fixes and various improvements across the entire plugin. Set up auto-updates to upgrade to this new version, or request it from the author of your theme if you’ve received LayerSlider from them. Click here to learn more.

    March 1, 2021 at 5:28 pm #1284495
    Victoria

    Hi SakuraD,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 2, 2021 at 8:56 pm #1284875
    SakuraD

    Did u get credentials?

    March 3, 2021 at 8:27 pm #1285127
    Victoria

    Hi SakuraD,

    No, we did not get anything. Please share them again and put some text in the regular text field too.

    Best regards,
    Victoria

    March 3, 2021 at 11:08 pm #1285169
    SakuraD
    This reply has been marked as private.
    March 4, 2021 at 9:08 am #1285281
    Victoria

    Hi SakuraD,

    You’re running Enfold 4.0.5 and that option became available in the later versions. You need to update the theme to the latest version as the old version was not built to work with WordPress 5+.

    Best regards,
    Victoria

    March 5, 2021 at 1:38 am #1285575
    SakuraD
    This reply has been marked as private.
    March 5, 2021 at 1:41 am #1285576
    SakuraD
    This reply has been marked as private.
    March 5, 2021 at 10:28 am #1285659
    Victoria

    Hi SakuraD,

    The WordPress theme update checker is not working properly on your end.

    You can install the Envato Market plugin and try to update with it.

    Here is the link for you:
    https://envato.com/market-plugin/

    Best regards,
    Victoria

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