Viewing 20 posts - 1 through 20 (of 20 total)
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  • #1282912

    Hi,
    Recently happened that all the time I leave a page without saving it, it had been saved anyway and I found saved things that I didnt want to be saved.
    How to remove that?
    temp log in in private
    Thanks

    #1282992

    Hey Daniele,

    Can you try the solution posted on this article: https://www.trickspanda.com/how-to-disable-wordpress-autosave/
    Hope it helps.

    Best regards,
    Nikko

    #1283190

    Why it wasn’t like that one month ago?
    Every time I was leaving a page without saving I got the dialog box asking me if I want to leave or stay the page.
    Now this box never appears anymore and all is instantaneous automatic saved over my session.
    I mean, WP was saving the post automatically anyway but not over my session, just in a separated version.

    Why this set up changed by itself?

    I would not want to disable auto-save, Id like to have just things how they used to be. Not over my session but instead asking me when leaving if to stay or leave without saving over anyway.

    Thanks

    #1283317

    Hi Daniele,

    To be honest, we don’t know the reason for the change you mentioned and also this is the first time I heard of this issue.
    I tried to check on the issue on your drafted page with no title, put a Special Heading into it and left the page and checked again but I didn’t see the Special Heading showing up, can you give us steps on how we can reproduce the issue?

    Best regards,
    Nikko

    #1283737

    Hi Nikko
    I entered one draft page as well right now, and I did like that
    1) add a “g” random word in the text
    2) set h3 the last paragraph of the text

    I exit without saving (without being asked if I want to leave or stay), re entered and I got this
    Screenshot-2021-02-25-at-18-11-50

    So the “g” in the text was saved, but the h3 wasnt.

    #1283891

    Hi Daniele,

    Thanks for giving us steps on how to reproduce this, I actually tried it several times but failed to replicate the issue.
    However, I did notice that I can exit the page without a notification box which is unusual, I found out that when the child theme is active there’s no notification but if the parent theme is enabled the notification box appears when trying to leave (switching themes and disabling plugins was done via Health Check & Troubleshooting which I have now deleted, so it’s not affecting visitors or other users).
    Please check your child theme, some codes in there should be causing the notification box not to work.

    Best regards,
    Nikko

    #1283895

    Thanks Nikko
    But I really don’t know what to do since i never touched the child, just add a code for images thumbnails quality. That’s it

    Any idea?

    #1284034

    Hi Daniele,

    I don’t have an idea yet at the moment which file and code are causing the issue.
    Can you give us FTP access? so we can investigate further.

    Best regards,
    Nikko

    #1285857

    Hi Nikko
    Credentials in private
    Thanks

    #1286628

    Hi Daniele,

    Thanks for the FTP access, however, it seems to be empty (see screenshot in private content)

    Best regards,
    Nikko

    #1286803

    Ah sorry, what does it mean?
    I created that account with no limitations…

    #1286979

    Hi Daniele,

    When I login with the credentials using Filezilla, it shows up empty as shown in the red square in the screenshot.
    If you can pass to us a copy of your child theme then we may be able to test it and find out which code is causing the issue.

    Best regards,
    Nikko

    #1287880

    ok, how will I pass a copy of that?
    Thanks

    #1287938

    Hi Daniele,

    Upload the zipped/compressed child theme and upload it in https://ufile.io/
    Once done, put the link in private content.

    Best regards,
    Nikko

    #1288116

    here we go
    Thanks

    #1288465

    Hi Daniele,

    Thanks for providing us the child theme and I apologize I made a mistake regarding the notification box, changing the text inside a Text Block and closing the window would not show a notification box but if you add or duplicate an element then that notification box will show up if you try to leave, I have tested this with older Enfold versions with the current WordPress version (also any changes made are not saved). The child theme did not have any issues as well but I made a wrong evaluation as I forgot that I duplicated the Text Block.

    Best regards,
    Nikko

    #1288801

    Ok so?
    eveything is like the way it should be?

    #1289182

    Hi Daniele,

    As far as the tests I made it seems to work properly and I could not reproduce the issue either.
    If we can find what triggers the issue or how it can be reproduced then we can try to formulate a solution to fix it but at the moment the problem does not seem to be appearing or triggering.

    Best regards,
    Nikko

    #1289361

    okok Nikko
    Thanks
    I’ll keep you updated as well

    #1289421

    Hi Daniele,

    Thanks for understanding :)
    We’ll keep this thread open so you can post back if the issue keeps appearing.

    Best regards,
    Nikko

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