Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1278716

    Hi there,

    After a recent update of WordPress, the sliders on my website is not working. Only blank spaces are shown there. The portfolio grid is not working as well. The menu humbuger on phone is not working as well.

    I tried to downgrate jQuery to 1.12.4, but seems not working well. Maybe you can help with that? Appreciated.

    #1278792

    Hey tintinshop,

    Please disable SG Optimizer and see if the issue gets resolved.

    Best regards,
    Victoria

    #1278856

    SG Optimizer isn’t the problem, I’m not on SiteGround. I’m self-hosted on cPanel with the same problem, and it just started recently. I also think it’s the 5.6.1 update.

    Sliders show a blank space on subpages, but homepage slider works OK. I even tried a code block and text block and copied in the layerslider shortcode, but it still doesn’t work. There is a div for the layerslider, but it just doesn’t appear. No load failures in Chrome network panel. I tried disabling lazy loading, disabled css/js merging/compression, enabled jQuery Migrate, nothing seems to help.

    Private link shows page example where it won’t load. Page uses ALB with the Advanced Layerslider widget as the only thing on the page. No sidebar. Using the layerslider shortcode in a code/text block doesn’t help. The height of the blank zone matches the selected slider, but it seems the javascript stuff is what’s ultimately breaking down.

    Something is seriously broken with the theme. Everything is updated and I have zero plugins activated. PHP 7.4 with PHP-FPM. Tried without FPM enabled, tried 7.3 with and without FPM, no help.

    It seems the layerslider JS files are not loading on these subpages, no matter what changes I make to to the theme performance configuration.

    Installing and activating the “Enable jQuery Migrate Helper” plugin also does not help.

    Update: Ok, I got the slider to load. After adjusting those performance options, I edited the page, removed the slider and re-added it, and then it showed up ok. But when I tried this on another page (a page created before the update) I can’t get it to load no matter what. Very strange things happening here.
    I can see that layerslider.utils.js?ver=6.11.2 is not referenced in the source code on the broken page, but it’s present on the pages where the slider works OK. Why isn’t it loading?

    On the working page, in code view, I see this at the top:

    <!– wp:shortcode –>
    [av_layerslider id=’3′ av_uid=’av-9q3ms’]

    But on the broken page, the av_layerslider shortcode is not there, despite having the exact same ALB widget/element dropped onto the page with a slider selected.

    • This reply was modified 3 years, 9 months ago by haveabyte.
    #1279074

    Hi Victoria,

    I have disactive all the plug-ins. It is not helping. Now I only left jQuery Migrate active. Please further advise. Thanks.

    #1279082

    Hi Haveabyte,

    Thanks for the detailed reply. I am having the same issue as you discribed. But it is impossible to edit all the pages on the site individually. There must be a systemtic solution, or root cause for this issue. Hope Enfold team can help to solve the issue.

    #1279173

    Hi tintinshop,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1279175

    Hi tintinshop,

    Please open a new ticket for your problem. Provide us admin access to have a deeper look into the issue, as well as precise links where we can see the issue. Screenshots highlighting what’s going on would help a lot (imgur.com, dropbox).

    Best regards,
    Victoria

    #1279280

    Hi Victoria,

    Please see the private content for Admin access. The website is nanjiangames.com

    https://imgur.com/rB7I1py the slider on the home page cannot be loaded.

    on page https://nanjiangames.com/games/, the product portfolio can not be loaded. https://imgur.com/8hlpqd1

    on mobile, the humberger menu is not working.

    Appreciate for your help.

    #1279654
    #1279709

    Hi tintinshop,

    Thanks for the update. The login details you posted look incomplete, could you share the password with us as well please? I had a look at your site, and it looks like you are running the SG Optimiser plugin? If that is the case, then please try to disable file compression under Enfold->Performance, to see if that changes anything.

    Best regards,
    Rikard

    #1279873

    Hi Rikard,

    Thanks for your reply. The SG Optimiser has been disactivated. Thanks for your feedback. After disabling file compression, everything works perfectly again. Problem solved. Thanks.

    Yukun

    #1279936

    Hi Yukun,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Slider/portfolio grid not working after upgrading WordPress to 5.6.1’ is closed to new replies.