Tagged: 

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • February 6, 2021 at 6:33 pm #1278331
    tapintoit

    Hi
    I have added the key and secret key to Enfold > Google Services >
    The contact form still shows the submit button instead of the v2 recaptcha.
    I took the Enfold recaptcha off a while ago as it wasn’t working and we have been getting a lot of spam since then.
    I have tried the suggestions in the support forum without much success…I wonder if these have been superseded as some of the content has been removed.
    I have the most up to date version of Enfold.
    Can someone explain what I need to do in simple understandable steps….to get this working…I am not a programmer but can follow simple instructions…
    Many thanks

    February 8, 2021 at 5:38 am #1278529
    Rikard

    Hey tapintoit,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 8, 2021 at 10:58 am #1278596
    tapintoit

    Details attached thanks….

    February 9, 2021 at 7:22 am #1278950
    Rikard

    Hi,

    Thanks for that. Could you upgrade the account to have administrator rights as well please? Otherwise we can’t access the theme options.

    Best regards,
    Rikard

    February 9, 2021 at 10:24 am #1278984
    tapintoit

    Apologies, now given you the correct access.
    Thanks

    February 10, 2021 at 4:48 am #1279299
    Rikard

    Hi,

    Thanks for that. I checked the contact form on the problem page, and it seems like there are options missing from it for some reason. Could you share FTP login details as well, so that we can try to upload a fresh copy of the theme for you please? Also please make sure that you have backups of the site, before we upload the fresh version.

    Best regards,
    Rikard

    February 10, 2021 at 11:32 am #1279369
    tapintoit

    I think that should work now – I have backed up the website on SiteGround as suggested.
    Thanks

    February 11, 2021 at 11:06 am #1279705
    tapintoit

    Wondering if you have had a chance to look at things since I provided the FTP access? Don’t want to leave that door open too long…Thanks

    February 12, 2021 at 4:38 am #1279890
    Rikard

    Hi,

    Thanks for that. I had a closer look at your child theme, and it looks like you are overriding /shortcodes/contact.php in there. I activated the parent theme, and the contact form options are correct after that. What happens if you remove contact.php from the child theme?

    Best regards,
    Rikard

    February 12, 2021 at 4:39 pm #1280106
    tapintoit

    Hi Rikard
    Thanks for that tip – not sure why that php file was in the shortcodes section?
    I have removed it (contact.php) from the Enfold child theme and the reCaptcah is now showing. Yah!
    I have tested it and am not sure if the submit button should still appear or not.
    I think it is fine but if you don’t mind sending a message via the contact form, that would be really helpful – just to confirm that all is in order now.
    Many thanks again and good weekend.
    Fiona

    February 15, 2021 at 1:33 pm #1280522
    Rikard

    Hi Fiona,

    Thanks for the update. I tried logging in so that I could have changed the email in the form to my own, in order to check it. The login details you posted earlier are not working now though, so I just sent a regular test using the form. Please let us know if everything works as it should.

    Best regards,
    Rikard

    February 15, 2021 at 1:38 pm #1280524
    tapintoit

    Thanks Rikard – I received the test email – I was more really just asking if the handling was ok – the submit button seemed to become partially invisible when the recaptcha was added… but all working otherwise. many thanks for your help.

    February 16, 2021 at 1:37 am #1280678
    Jordan Shannon

    Hi,

    Did you need additional help with this topic?

    Best regards,
    Jordan Shannon

    February 16, 2021 at 12:23 pm #1281308
    tapintoit

    No that’s all good now – many thanks

    February 17, 2021 at 12:58 pm #1281691
    Victoria

    Hi tapintoit,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Contact Form and Google Recaptcha’ is closed to new replies.