Events Calendar Countdown Not Working

Hey shanhard,
Sorry for the very late reply and thanks for the login, I exported your event to my localhost and installed The Events Calendar plugin and the Events Countdown element worked correctly. I checked that we are using the same WP & Enfold versions and performance settings. The only difference that I see is your layerslider is disabled but I don’t see add_theme_support('deactivate_layerslider'); in your child theme functions.php, how did you disable the layerslider?
I tested add_theme_support('deactivate_layerslider'); on my localhost to ensure that it didn’t break the Events Countdown element.
Do you have object caching enabled on your server? Please try to disable it for testing.
I’m not sure why it would not be working for you, I don’t see any errors. Typically I would suggest disabling your plugins but I don’t see you have very many, and I’m sure you tried this. Are there any scripts I might have missed on your site?

Best regards,
Mike

Hi,
Thanks for your feedback, I see you are using a child theme, have you tried activating the parent theme to see if the Events Countdown element works correctly?

Best regards,
Mike

Hi,
Strange, as you can see it works on a new install above, can I try disabling WP-Optimize and your child theme?
Please also check your web hosting server for object caching like Memcached, if it is active you should be able to turn it off.

Best regards,
Mike

Hi,
Thank you, unfortunately, I was not able to figure out why the countdown is not showing. I have asked the rest of the team for suggestions to what could be causing this.
Thank you for your patience.

Best regards,
Mike

Hi,
Good idea, the dev team also suggests this. Please note, don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current parent theme folder to “enfold-old” via ftp then upload the new “enfold” folder via ftp and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page).

The idea is WordPress is looking for the installed theme “enfold” and changing the folder to “enfold-anything” via ftp, makes WordPress look for a new “enfold” folder, which you are uploading via ftp.

Best regards,
Mike

Hi,
Thanks for trying, I will ask for other ideas, but I feel that it is somehow related to your server, but I don’t know how.
I base this on testing on two live servers and my localhost, and these worked correctly, yet I don’t see any difference between these and yours.

Best regards,
Mike

Hi,
Well, that is good news, so on the same server, on a different install, the latest Enfold and The Events Calendar plugin work correctly, so I take it that the only difference is the plugins, which is odd because we disabled the plugins on your non-working site, and that seems to be the only difference between the two, correct?

Best regards,
Mike

Hi,
Perhaps, I also note that your test site doesn’t seem to have your child theme. Try exporting to your test site at WordPress > Tools > Export > All content and add your child theme to see if that still works.
When you installed WordPress originally for your live site, is there a chance that the install was for a special version of WordPress, such as an “optimized” or a special branded “version”? I ask because some webhosts will offer these “special” versions.
Is there a chance that the version of WordPress that you installed on the test site was the “official” version? Perhaps reinstalling WordPress on your live site would help?
I would recommend trying to export first because if that fails on the test site then it would point to something in the database.

Best regards,
Mike

Hi,
Thanks for the feedback, after editing the parent theme and regenerating your thumbnails, (for the old images), or by uploading a new image, did this work? I checked the test page but it seems like the image is not there, so I’m not sure.
If this worked then it could be added to your child theme with a fliter like this:

add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
function enfold_customization_modify_thumb_size( $size ) {
        $size['gallery'] = array('width'=>845, 'height'=>684 , 'crop' => false);		
	return $size;	
}

Best regards,
Mike

Hi,
Glad to hear this helped, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike