Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • January 28, 2021 at 10:50 am #1276024
    BartlingMedia

    Hallo,
    wir haben ein Problem bei der Darstellung der Masonry Gallery, nachdem wir den Cache des Browsers geleert haben. Dieses tritt nur bei Google Chrome, Edge und Safari auf – nicht bei Firefox. Einen Link für die Ansicht ist im privat-Bereich.
    Danke schon mal im Voraus für Eure Hilfe.

    January 28, 2021 at 9:21 pm #1276143
    Victoria

    Hey BartlingMedia,

    Which version of Enfold are you running? This was happening in one of the older versions.

    Best regards,
    Victoria

    January 29, 2021 at 1:32 pm #1276291
    BartlingMedia

    Hello Victoria,
    4.7.6.4. and PHP 7.3.26

    January 29, 2021 at 8:39 pm #1276406
    Victoria

    Hi BartlingMedia,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 1, 2021 at 5:23 pm #1276884
    BartlingMedia

    Yes – thank you very much. See the privat area.

    February 5, 2021 at 2:00 pm #1278000
    Victoria

    Hi BartlingMedia,

    Thank you for the credentials. I cannot reproduce the issue anymore, are you still having it?

    Best regards,
    Victoria

    February 8, 2021 at 3:14 pm #1278673
    BartlingMedia

    Hi Victoria,
    yes, we still have this problem.
    Kind regards
    Sabine from BartlingMedia

    February 8, 2021 at 4:08 pm #1278689
    BartlingMedia

    The error only happens, if the browser does not fill the screen when refreshing the page with F5.

    February 8, 2021 at 8:21 pm #1278785
    Victoria

    Hi BartlingMedia,

    I asked my colleagues for their input. I can not see why this is happening at the moment.

    Meanwhile, please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Also, please deactivate this plugin and see if the issue gets resolved – a3 Lazy Load. In fact, you can start with this step :)

    Best regards,
    Victoria

    • This reply was modified 3 years, 9 months ago by Victoria.
    February 10, 2021 at 3:04 pm #1279490
    BartlingMedia

    Everything looks fine. Thank you for your help, Victoria :-)
    Happy regards
    Sabine

    February 10, 2021 at 3:35 pm #1279509
    Victoria

    Hi BartlingMedia,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.