Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • January 24, 2021 at 3:23 pm #1275072
    Emmanuel
    Guest

    I have exchanged these communications with the moderators:
    #1271267
    #1271467
    #1273350
    #1273580

    They asked me to reply but I am not able to do so.
    It said I need to login before and as I have been saying I cannot login …
    Find here the requested details form the previous thread (#1271267, #1271467, #1273350, #1273580).

    January 24, 2021 at 5:36 pm #1275107
    Victoria

    Hey Emmanuel,

    This is not the theme issue, your WordPress can be hacked (hopefully not).

    Here are the things that you can do to fix it:

    Can’t Access WP-Admin? 8 Solutions That Always Work

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 24, 2021 at 6:34 pm #1275116
    Emmanuel
    Guest

    Hello

    Kindly assist reset the password.
    There is login issue even on the support page we cannot login.

    Thanks

    January 25, 2021 at 11:21 am #1275220
    Rikard

    Hi,

    Thanks for the update. We can help you with uploading the theme via FTP, but the details you posted look incomplete. Please check and verify.

    If you want to try yourself, then you can find instructions here: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

    Best regards,
    Rikard

    January 27, 2021 at 2:56 am #1275648
    Emmanuel
    Guest
    This reply has been marked as private.
    January 28, 2021 at 3:01 pm #1276060
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please firstly post your purchase code here privately so we can validate your purchase? I searched your email however it seems like you have not registered :)

    Best regards,
    Yigit

    January 29, 2021 at 5:09 pm #1276351
    Emmanuel
    Guest

    Hello team,

    Here the requested information.

    Regards,
    Emmanuel

    January 31, 2021 at 4:40 am #1276559
    Rikard

    Hi Emmanuel,

    Thanks for that. I can’t find a user with that email though, could you post your purchase code in private as well please?

    Best regards,
    Rikard

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