Viewing 28 posts - 1 through 28 (of 28 total)
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    Posts
  • January 24, 2021 at 10:55 am #1275028
    beaw1nner

    Hallo

    Wir haben auf unserer Worpdress Seite (Themes: Enfold – 4.7.6.4) installiert.

    Wir haben eine komplette WP Seite dupliziert mit dem gesamten Inhalt und nun werden auf der neuen Seite nicht mehr alle Bilder in der Mediabibliothek angezeigt und folglich auch nicht auf der Website.

    Können Sie uns da weiterhelfen, damit die Bilder wieder angezeigt werden?

    Herzlichen Dank.

    January 24, 2021 at 1:22 pm #1275056
    Nikko

    Hi Andres,

    Thanks for giving us admin access. I have disabled Responsive Images on your site and it seems to recover some of the images.
    I believe some of these missing images maybe caused of either caching or some media or image related plugins.
    Please try to disable all plugins one by one except for woocommerce then check, if it’s showing up, then try to enable the plugins one by one to know which one is causing the issue.

    Best regards,
    Nikko

    January 24, 2021 at 2:30 pm #1275066
    beaw1nner
    This reply has been marked as private.
    January 25, 2021 at 4:21 am #1275166
    Nikko

    Hi Andres,

    You’re welcome, I have enabled “Responsive Images”.
    You can see this in Enfold > Performance > Responsive Images And Lazy Loading > Responsive Images.
    It seems all images are showing properly on my end even when Responsive Images is enabled.

    Best regards,
    Nikko

    November 8, 2021 at 9:51 am #1328196
    beaw1nner
    This reply has been marked as private.
    November 8, 2021 at 12:34 pm #1328209
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 8, 2021 at 12:52 pm #1328217
    beaw1nner
    This reply has been marked as private.
    November 8, 2021 at 4:17 pm #1328240
    Rikard

    Hi,

    I’m seeing error messages coming from the ShortPixel Image Optimizer plugin, could you try disabling that to see if that makes any difference? If not, then please deactivate all other plugins as well.

    Best regards,
    Rikard

    November 8, 2021 at 5:54 pm #1328253
    beaw1nner
    This reply has been marked as private.
    November 9, 2021 at 6:39 am #1328291
    Rikard

    Hi,

    It’s working as it should on my end now, so what you did seems to have worked. If you can’t see any difference on your end, then please try using a different browser.

    Best regards,
    Rikard

    November 9, 2021 at 10:00 am #1328320
    beaw1nner
    This reply has been marked as private.
    November 9, 2021 at 11:39 am #1328329
    Rikard

    Hi,

    Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    December 13, 2021 at 5:50 pm #1332626
    beaw1nner
    This reply has been marked as private.
    December 14, 2021 at 12:16 pm #1332739
    Rikard

    Hi Andres,

    Thanks for the update and login details. Could you share admin WordPress login details with us as well please?

    Best regards,
    Rikard

    December 14, 2021 at 12:20 pm #1332741
    beaw1nner
    This reply has been marked as private.
    December 15, 2021 at 8:33 am #1332890
    Rikard

    Hi Andres,

    Thanks for the update. We would need access to WordPress to check the error as well though, could you post admin WordPress login details in private as well please?

    Best regards,
    Rikard

    December 15, 2021 at 9:26 am #1332910
    beaw1nner
    This reply has been marked as private.
    December 15, 2021 at 3:14 pm #1332971
    Rikard

    Hi,

    Thanks for that. I’ve fixed the problem for you, please review your site.

    Best regards,
    Rikard

    December 15, 2021 at 5:08 pm #1333000
    beaw1nner
    This reply has been marked as private.
    December 16, 2021 at 9:24 am #1333046
    Rikard

    Hi,

    If you need to fix this on other sites, then please replace this file: /enfold/config-templatebuilder/avia-shortcodes/magazine/magazine.php, with this file: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_8/alb/magazine.php

    Best regards,
    Rikard

    December 16, 2021 at 12:20 pm #1333111
    beaw1nner
    This reply has been marked as private.
    December 16, 2021 at 1:57 pm #1333130
    Rikard

    Hi,

    Thanks for the update. I logged in successfully via FTP, but the folders in private don’t seem to contain your WordPress installation. Where exactly is it located? If you open the file in question via FTP, then you can simply paste all the content from the new file, then upload the file again.

    Best regards,
    Rikard

    December 16, 2021 at 2:35 pm #1333134
    beaw1nner
    This reply has been marked as private.
    December 17, 2021 at 6:22 am #1333191
    Rikard

    Hi,

    Thanks for that. I’ve updated the file in question, please review your site.

    Best regards,
    Rikard

    December 17, 2021 at 9:56 am #1333237
    beaw1nner

    Hello Rikard

    Thank you very much for the great support, now it’s working perfectly!

    Greeting
    Andres

    December 17, 2021 at 3:03 pm #1333267
    Rikard

    Hi Andres,

    Great, I’m glad that we could help, and sorry for the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    December 17, 2021 at 6:31 pm #1333285
    beaw1nner

    Hi Rikard

    Top ou can close this task.

    Happy Weekend

    Greets
    Andres

    December 18, 2021 at 5:36 am #1333326
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 28 posts - 1 through 28 (of 28 total)
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