Viewing 30 posts - 1 through 30 (of 31 total)
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  • #1273402

    Hello,
    My website suddenly went down, after restoring it with help of old backup. GoDaddy told me to deactivate all plugins and try to activate it one by one, because something is causing disappearing images from 2 different sections.. Unfortunately it disappears after activating each plugin.
    Please advise.
    Please let me know how do I pay for support subscription

    #1273577

    Hi Yurasik1,

    Can you point us to the 2 different sections with disappearing images? are you referring to the icons?
    If it’s the icons, please try to disable Godaddy’s CDN.
    And also which plugin does affect it?

    Best regards,
    Nikko

    #1274138

    Hello Nikko,
    It’s not icons. That images with text and all section functionality.
    Sections:
    Our Services
    Why Us.
    Please take a look right now it is displaying all, until I activate any plugin.

    #1274325

    Hi Yurasik1,

    I see, this is now temporarily fixed.
    I have installed and activated Enable jQuery Migrate Helper plugin and set its jQuery version to Legacy 1.12.4-wp to fix the jQuery errors which are produced by the plugins (also Enfold 4.5 is not fully compatible with WP 5.6), please update it to the latest version.
    Once updates to some of the plugins are available and Enfold is upgraded to the latest version, try to deactivate Enable jQuery Migrate Helper plugin, if all is working properly then you can remove this plugin (which is a temporary solution).

    Best regards,
    Nikko

    #1289282

    Hello,
    I’m having problems installing your upload.
    I’ve tried to install every zip file I downloaded and it is not installing. Am I missing something?

    #1289283

    Sorry, I meant update to Enfold theme

    #1289362

    Hello,
    I was able to install the update, but still experience the same problems – slow loading images on my front page.

    #1289423

    Hi Yurasik1,

    We’re glad that you were able to update the theme to the latest version.
    Can you try to optimize and crop the images to a smaller size?
    Also, there are 2 js errors that contribute to the site’s performance.

    Uncaught ReferenceError: jQuery is not defined

    One is from Stylish Price List and the other one is from custom js code (you can check this in the web console using a web inspector)

    Best regards,
    Nikko

    #1294956

    Hello Nikko,
    I just learned that my website
    is not mobile friendly
    This page can be difficult to use on a mobile device
    Fix the following 2 issues

    Text too small to read

    Clickable elements too close together
    Please tell me how it can be fixed.

    #1295086

    Hi Yurasik1,

    Can you give us the link for that? so we know which text it is pointing and which elements are too close so we can give you an accurate CSS.

    Best regards,
    Nikko

    #1295310

    Hello Nikko,
    Here is how I learned about this issue: Your page is not mobile-friendly.
    google.com/search?q=msp+inspections+llc&rlz=1C1CHBF_enUS782US782&sxsrf=ALeKk007YDkZkzlkP3p1ed5H8_bAeEttiQ%3A1618841947619&ei=W5F9YMywJYm4tAaZzbLIAQ&oq=msp&gs_lcp=Cgdnd3Mtd2l6EAEYADIECCMQJzIICAAQkQIQiwMyDgguELEDEMcBEK8BEIsDMggILhCxAxCLAzIICAAQsQMQiwMyBQgAEIsDMggIABCxAxCLAzIICAAQsQMQiwMyCAgAELEDEIsDMgsIABCxAxCDARCLAzoECAAQQzoOCC4QsQMQgwEQxwEQowI6BQgAELEDOggIABCxAxCDAToLCC4QsQMQxwEQowI6AggAOgoIABCxAxCDARBDOgcIABCxAxBDOggILhDHARCvAVCPkyJYjpgiYJmtImgAcAJ4AIAB-QGIAYgFkgEFMC4zLjGYAQCgAQGqAQdnd3Mtd2l6uAEDwAEB&sclient=gws-wiz
    And then I clicked on it:
    https://search.google.com/test/mobile-friendly?utm_source=gws&utm_medium=metaline&utm_campaign=notmobilefriendy&id=cUg3tVZNCaDA3VqBPUCMgw

    #1295395

    Hi Yurasik1,

    Please try adding this CSS code in Enfold > General Styling > Quick CSS:

    @media only screen and (max-width:767px) {
      .responsive #top .avia-slideshow-controls a {
        display: none;
      }
    }

    I tried to check on our demos (Enfold Construction is the nearest to your site) and it’s all responsive.
    Enfold 2017 – https://search.google.com/test/mobile-friendly?view=fetch-info&id=P3eJtCE9s3trGVBslitDGA
    Enfold Construction – https://search.google.com/test/mobile-friendly?id=yR-ntE1e9TmvtQxUHNRicQ

    Best regards,
    Nikko

    #1298096

    Hello,
    I added CSS code, but problem still the same:

    Clickable elements too close together

    Text too small to read

    Please advise how to fix it, it is affecting my google rating.

    #1298134

    Hi Yurasik1,

    The mobile-friendly test does not seem to point where Text too small to read and Clickable elements too close together appears on your site.
    Can you try to use Google Search Console’s Mobile Usability tool in order to find out which element is causing it? please check out this video: https://www.youtube.com/watch?v=NC6InxSKxt0
    Then tell us or give us a screenshot of the element that is causing this, then we’ll write some CSS code that should help fix it.

    Best regards,
    Nikko

    #1299504

    Please tell me how I can find out which element is causing it? My google rating is going down. What can I do?

    #1299520

    Hi Yurasik1,

    You’ll need to add your site in your Google Search Console: https://yoast.com/wordpress/plugins/seo/add-website-google-search-console/
    Then once it’s google has crawled on your site and you can see the Text too small to read and Clickable elements too close together similar to: https://i2.wp.com/axeetech.com/wp-content/uploads/2019/07/Fix-Text-too-small-to-read-Error-Google-Search-Console-Wordpress.jpg?ssl=1 you should be able to click on it and it will show which element is causing the issue, please give us a screenshot of it and we should be able to give you CSS code that should fix it.

    Best regards,
    Nikko

    #1299690

    It does not showing the element that causing it, it just shows the list files affected:

    • This reply was modified 4 years, 3 months ago by Nikko.
    #1299952

    Hi Yurasik1,

    Can you give us permission to click on the Inspect button? it’s greyed out and cannot be click (screenshot in private content).

    Best regards,
    Nikko

    #1302305

    Nikko, Google already removed some of my local pages because of issue with mobile friendliness. Can somebody help me? I will pay.

    #1302308

    Yes, you have my permission to do anything to fix the issue.

    #1302492

    Hi Yurasik1,

    It’s still greyed out when I checked on it.
    Also, can you give us temporary admin access to your site? so we can try to fix the issue (the one you gave is not working anymore).

    Best regards,
    Nikko

    #1302668

    [moved to private content]

    • This reply was modified 4 years, 2 months ago by Nikko. Reason: security
    #1302916

    Hi Yurasik1,

    I tried to log in with the credentials but it does not work, please check.
    Also please give us FTP access since I’m trying to add it to my google’s search console and try to see where it the issue really however google requires to put an HTML file to the root of your site for authentication.

    Best regards,
    Nikko

    #1303018

    [content moved to private content]

    • This reply was modified 4 years, 2 months ago by Nikko. Reason: security
    #1303061

    Hi Yurasik1,

    Thanks for providing the credentials, I have checked on it and it seems the reason for the two issues showing up is because of the “Page partially loaded” issue in which all CSS files (also other files in the CDN) are not even loading with the googlebot/crawler. Since no styles are loaded (only in the googlebot since checking the site with a mobile device clearly loads the CSS files) the main menu links would look small and too close with each other which also explains the reason why on the demo https://kriesi.at/themes/enfold-construction/ the result is mobile friendly.
    I think disabling the CDN the might help fix the issue, can you try to disable Godaddy’s CDN on your site?

    Also, I found this similar article which has some insights though unfortunately, no sure solution is offered: https://support.google.com/webmasters/thread/4425254/google-searchbot-page-resources-couldn-t-be-loaded-other-error?hl=en

    Best regards,
    Nikko

    #1303466
    This reply has been marked as private.
    #1303580

    Hi Yurasik1,

    Thanks, I started to validation in the google search console but it make take some time (or days) to finish.
    But I have tested it in https://search.google.com/test/mobile-friendly and it’s showing good results (screenshot and link in private content)

    Best regards,
    Nikko

    #1303632
    This reply has been marked as private.
    #1303706

    Hi Yurasik1,

    You’re welcome :)
    And you don’t owe me anything, we’re just happy that we could help you.
    The validation has already started and I could see 7/13 pages (that has issues before) have already passed and 6 of them are still pending for validation.

    Best regards,
    Nikko

    #1303775

    Thanks!

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