Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 6, 2021 at 2:47 pm #1270630
    cbroome12

    Hi there.

    Want to insert a VideoAsk widget into our website.

    When I add the script code into either a main page (e.g. Home), or via a plugin (e.g. Header & Footer scripts) the widget works on desktop but not on mobile – in that, it shows on mobile but the play function doesn’t work.

    Guidance from VideoAsk is (I’ve removed part of it for security reasons on this forum, denoted XXXXXXXXXXX):

    <!– Add the code below inside the <body> tags of your HTML page –>
    <script>
    window.VIDEOASK_EMBED_CONFIG = {
    “kind”: “widget”,
    “url”: “https://www.videoask.com/ XXXXXXXXXXXXXX “,
    “options”: {
    “widgetType”: “VideoThumbnailExtraLarge”,
    “text”: “Talk to us”,
    “backgroundColor”: “#B5055A”,
    “position”: “bottom-right”,
    “dismissable”: true
    }
    }
    </script>
    <script src=”https://www.videoask.com/embed/embed.js”></script&gt;
    <!– Important!!! In order to allow your videoask to open up on the same page when interacting with the widget, your website must use the secure https:// protocol (i.e have an SSL certificate). Otherwise, when clicking the widget, a new tab will be automatically opened in the browser.

    Any ideas please?

    Thanks in advance.

    January 8, 2021 at 1:44 pm #1271051
    Ismael

    Hey cbroome12,

    Thank you for the inquiry.

    Are you referring to the video in the bottom right corner of the site? Based on your descriptions, this doesn’t look like an issue with the theme. Is it working properly when you switch to a default theme?

    Best regards,
    Ismael

    February 16, 2021 at 11:53 am #1281302
    cbroome12
    This reply has been marked as private.
    February 17, 2021 at 6:11 pm #1281842
    Ismael

    Hi,

    Thank you for the update.

    We cannot reproduce the same issue on our end — the color of the mobile menu is actually set to the color that you prefer. This is the css code for the mobile menu icon.

    #top .header_color .av-hamburger-inner, #top .header_color .av-hamburger-inner::before, #top .header_color .av-hamburger-inner::after {
	background-color: #b5055a;
}

    As you can see, the background-color of the three lines are set to #b5055a.

    Best regards,
    Ismael

    February 21, 2022 at 2:59 pm #1341659
    cbroome12

    Hi Ismael,

    For some reason I can’t see how to post a brand new forum question, so I’m using an old question to connect with you.

    Mobile home screen.

    Colour section being used at the top.

    Mobile video won’t auto play, though I know other themes allow this.

    What is the workaround please?

    Thanks in advance.

    Chris.

    February 22, 2022 at 4:12 am #1341740
    Ismael

    Hi,

    You can open a new thread here.

    // https://kriesi.at/support/forum/enfold/#new-post

    Please note that the background video of the color section is disabled on mobile devices by default. This is why a fallback image option is available.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

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