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Dear Kriesi,
Our homepage, and the Enfold template, has been set up by a consultant. They are still listed as the contact person/owner of the token. How can we change this information so that we at Ansofy (and me as the new social media manager) are listed as the owners?
Kind regards
/PiaHi Pia,
Thanks for contacting us!
Licenses are connected to Envato accounts which were used when purchasing the license. You could try to contact Envato support team and ask them to transfer the license from consultants account to your account. I am not sure if that would be even possible but if it would be, then you would probably show some sort of proof such as invoice and copy of the license.
Tokens are used for auto updates. As long as previous consultant does not delete the token from their Envato account, you would receive auto updates.
To start receive support from us, you would need to register to our support forum using a purchase code – https://kriesi.at/support/register/. If you do not have it, please contact the consultant and ask for the purchase code so you can register. If they have already registered, please share purchase code with us privately so we can delete the account to free the purchase code :)If Envato support says it is not possible to transfer the license and previous consultant would not like to co-operate, then I am afraid your only option would be the purchase a new license.
I hope that helps! Let us know if you have any other questions :)
Regards,
YigitHi Yigit,
Thank you for the reply. I will do as you suggest and if all else fails, we will simply have to purchase the license again with the correct owner this time :)
Kind regards
/Pia
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