Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • December 18, 2020 at 4:20 pm #1268453
    wtechgr

    Hello there guys,

    In all my Enfold websites, when I try to share with Facebook and then choose “Personal message”, there is an error that the attachment was not found.

    You can check this also at your demo website: https://kriesi.at/documentation/enfold/social-share-buttons/ . Just try to share on facebook and then on personal message, choose the recipient , write something and then try to send it!

    In our setup everything is updated to its latest version, including Enfold theme.

    Can you please kindly advise on what we can do to bypass this?

    Best regards,

    Victor

    December 20, 2020 at 5:17 pm #1268795
    Victoria

    Hey wtechgr,

    Thank you for bringing this up. I will ask our devs to have a look.

    Best regards,
    Victoria

    January 6, 2021 at 6:46 pm #1270690
    wtechgr

    Hello there Victoria,

    Happy new year!

    Is there any trick we can do to bypass this sharing in FB personal message issue in the meantime?

    Best regards,

    Victor

    January 8, 2021 at 2:54 pm #1271081
    Ismael

    Hi,

    Looks like this is a common issue with Facebook recently.

    // https://stackoverflow.com/questions/65166587/facebook-share-button-issue-attachment-not-found-the-attachment-could-not-be

    Have you tried to put the facebook sharer URL manually in the browser instead of clicking on the actual button? The theme just creates a button with the FB sharer link based on a certain pattern, which may look like the following.

    
https://www.facebook.com/sharer.php?u=https://kriesi.at/documentation/enfold/social-share-buttons/&t=Social%20Share%20Buttons

    Best regards,
    Ismael

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.