Tagged: ,

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • December 12, 2020 at 2:30 pm #1266774
    davidchristensen

    Dear guys.

    Again, thanks for a great theme/framework!

    I’m working on a new site where I will use the Accordion element. But to begin with it would not open when a pressed the according headline. I did find a thread here in forum stating, that if I toggled ‘delete old css’ in the Performance-menu it would work. But instead, now all the elements are initially open and won’t close when I click them – also after I have toggled the option back again.

    Something is wrong.

    Please have a look at the bottom of the page in the link I provide you here:

    Kind regards, David
    –

    December 14, 2020 at 4:33 am #1266992
    Rikard

    Hey davidchristensen,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    It might help if you install the jQuery Migrate Helper plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, and set the version to legacy 1.12.4.

    Best regards,
    Rikard

    • This reply was modified 3 years, 11 months ago by Rikard.
    December 16, 2020 at 3:25 am #1267633
    davidchristensen

    Thanks, Rikard.

    The plugin unfortunately does not make any difference in this case :/

    Kind regards, David
    –

    December 17, 2020 at 4:19 am #1267994
    Rikard

    Hi David,

    Thanks for the login details. I checked the Accordion element on your front page, and they seem to all be working. If you are not seeing that on your end, then please try loading the site in an incognito or private browser window. If I’m misunderstanding the problem, then please try to explain a bit further and let us know how to reproduce it.

    Best regards,
    Rikard

    December 17, 2020 at 11:09 am #1268075
    davidchristensen

    Hi Rikard

    When I saw the website this morning, then it was working. But now I have been working a bit on the website – and all of a sudden it is not working again.. It is very mysterious..

    Is this jQuery-solution the best? What causes this – will a new release of Enfold solve it?

    Thanks for your help! :)

    Kind regards, David
    –

    December 21, 2020 at 10:55 am #1268976
    davidchristensen

    Hello? Anybody? :)
    I have tried in different browsers – and it is not working in any of them.. Please help.
    Kind regards, David
    –

    December 21, 2020 at 12:54 pm #1269007
    Rikard

    Hi David,

    I’m very sorry for the late reply. The Accordion stops working when file compression is active under Enfold->Performance for some reason. I’m not sure why unfortunately, and I can’t reproduce the problem on a local installation, but I’ve asked the rest of the team for help as well. I’ve turned it off for you, so the accordions on your site is working now. Please reply to this thread so that it gets added back to our support queue.

    Best regards,
    Rikard

    December 21, 2020 at 2:55 pm #1269035
    Yigit

    Hi David,

    Issue seems to be related to jQuery changes made in WordPress 5.6. I uploaded beta version of the theme and that helped.
    We are going to release official version soon. In the meantime, if you experience any issues, please let us know :)

    Cheers!
    Yigit

    December 22, 2020 at 6:51 pm #1269379
    davidchristensen

    Hi guys.
    Thanks a lot! Great support, as allways :)
    Kind regards,
    David
    –

    December 24, 2020 at 4:56 am #1269695
    Rikard

    Hi David,

    Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.