Updating failed. The response is not a valid JSON response.

Hi Paul,

Thanks for the login details. I get the same problem on my end when trying to save the front page. Could you enable debug mode so that we can copy the the shortcodes to a new page, and experiment with it a bit please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so.

Best regards,
Rikard

Hi Paul,

Thanks for that. I tried editing your functions.php file, but it’s not letting me change anything:

Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

Could you share FTP login details as well please?

Best regards,
Rikard

Hi,

Thanks for that. I enabled debug mode and copied the shortcodes to a new page, I got the same error message when trying to paste all of the shortcode, but after removing the last code block element, then it works as expected.

I tried adding the code in question to a new page using the default WordPress editor, and the same error message appears. There is likely something wrong with the script, or it might have to be added using a function instead.

Best regards,
Rikard

• This reply was modified 3 years, 11 months ago by Rikard.

Hi,

Thanks for the update. I can’t see any error messages when saving the first page in private, how can we reproduce the problem?

I do see problems on the second page in private though, the server is throwing 403 errors on some files. Could you reach out to your hosting provider to see if they can see why that is please? If you have access to server logs then please share them with us as well.

Best regards,
Rikard

Hi,

I still can’t see the JSON error when I try to update the page in private, but I do see the error message that I referred to in my previous reply:

I do see problems on the second page in private though, the server is throwing 403 errors on some files. Could you reach out to your hosting provider to see if they can see why that is please? If you have access to server logs then please share them with us as well.

Could you try reaching out to your hosting provider please? You could try to disable all plugins as well, to see if that changes anything. And install this plugin, and clear all WordPress transients: https://wordpress.org/plugins/transients-manager/. Also please try to activate the parent theme, to see if that changes anything.

Best regards,
Rikard

Hi Paul,

I know that the edits are not being saved, it’s likely because the server won’t allow it (403 error). Please see screenshot in private to see what error messages the server is throwing after trying to save the test page. The server is returning a 403 error, that is why I asked you to reach out to your hosting provider. I can’t tell you why the server is responding in that way unfortunately.

I’m seeing similar error messages on a new, almost empty page as well. Please see private. That means it’s likely not caused by the content.

You could try to install this plugin, and clear all WordPress transients, to see if that makes any difference: https://wordpress.org/plugins/transients-manager/

Best regards,
Rikard

Hi Paul,

Thanks for the updates. The file your hosting provider is referring to is not a file which the theme would change or add any code to. I tried to check the file in question though, but the FTP details don’t seem to be working anymore. Please see private.

If the site is working as it should now then please keep using the current configuration, and copy the site to a staging site, so that we can try to update there first. Doing it this way then you won’t risk any problems or downtime on your live site.

Best regards,
Rikard

Hi Paul,

Thanks for that. I can’t see the problem occurring on the new site though, I edited the Accordion on the front page, changing this line:

1:00 am – 5:00 pm – Rebroadcast – Edited

The changes stick and I can’t see any error messages on the front or backend. Are you able to reproduce the problem on the new site? If so, how?

Best regards,
Rikard

Hi Paul,

Thanks for the update. We’ll keep this thread open for you, in case you should need any further help.

Best regards,
Rikard