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Greeting, my AVIA Layout Builder didn’t work since last Thurday (https://imgur.com/a/jxMYXI3), it may becuase we updated our wordpress version (v.5.5.3–zh_HK).
I had tried the method the post mentioned, to update via ftp, update in wordpress, deteled the document and replace new one. the builder is back but it can’t read out the code of website and can’t do any edit.
Therefore, please give us more solution to resolve the problem, thank you.Hey hsmmarketing,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
Nikko
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