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hi,
This error message appears. I tried everything, installed the entire folder enfold in ftp. Reinstalled wordpress in full. Read all messages on this topic. Can anyone help me? I would like to make it by myself if it’s possible.
Thank in advance !Hey heppa1,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Thanks for the update. The details you posted look incomplete though, we need a URL to your site, a user name, and a password. Please post those details in private.
Best regards,
RikardHello,
I sent you the codes in the private window. Could someone please help me?
I paid a 1 year support. Do I need to enter the code somewhere so your team knows?
thank youHi,
Thanks for the login details and update. I tried importing the demo, but I get an error on my end as well. There server is responding with a 503 error on the file in private. Could you try reaching out to your hosting provider to check if they can see why the server is responding with that error please?
Best regards,
Rikard
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